Head of Marketplace Operations & Growth

Repairify, Inc; Austin (TX); On-site; USD 180,000 - 260,000; Full time

Job summary

Repair OnDemand's Repair Exchange connects businesses that need automotive repairs with the repairers who perform them. We are hiring a Vice President/Director of Marketplace Operations to build and lead operations across the Open Exchange and Private Exchange.

You will own the operating performance of the marketplace making sure job suppliers can get work completed reliably and on-time and repairers have the coverage, support, and accountability to deliver.

Responsibilities

• Own operational performance from job submission through scheduling, completion, and issue resolution.
• Build repairer coverage around demand by geography, repair type, and capacity.
• Create and run a repeatable launch process for new clients and markets.
• Own key operational relationships with job suppliers and repairers across exchanges.
• Own the process for disputes, warranty claims, rework, and other service failures.
• Build practical playbooks, clear ownership, and an automated operating cadence.
• Lead and develop the operations team and build reporting on marketplace health.
• This role has supervisory responsibility.
• This role will require approximately 30% travel.

Job description

Repair OnDemand's Repair Exchange connects businesses that need automotive repairs with the repairers who perform them. We are hiring a Vice President/Director of Marketplace Operations to build and lead operations across the Open Exchange and Private Exchange.

You will own the operating performance of the marketplace making sure job suppliers can get work completed reliably and on-time and repairers have the coverage, support, and accountability to deliver.