Head of Learning & Quality for Customer Services

Duke Energy; Clearwater (FL); Hybride; USD 110 000 - 160 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Résumé du poste

Duke Energy is seeking a visionary leader to transform training through embedded learning solutions, just-in-time knowledge, and learner-centric design. The role oversees a geographically dispersed team and partners across functions to align training with business outcomes and performance goals.

The ideal candidate will apply adult learning principles, ADDIE, and AI-enabled approaches to create scalable programs for new hires and ongoing development in a hybrid, enterprise environment.

Qualifications

• Bachelor's degree required.
• 7 years of related work experience.
• In lieu of Bachelor's degree and 7 years, 10 years of related work experience in lieu of degree.
• Strong leadership, collaboration, and influence skills.

Responsabilités

• Implement training development strategy aligned with Customer Services priorities.
• Identify training gaps and translate requirements into learning solutions.
• Oversee learning technologies, content authoring tools, AI-enabled learning, and simulations.
• Lead curriculum architecture for clear learning pathways and role-based programs.
• Manage a team of instructional designers, learning developers and content specialists.
• Establish metrics and scorecards to evaluate learning effectiveness and drive improvements.

Connaissances

Leadership experience

Learning strategy

ADDIE model

AI-enabled learning

Adult learning principles

Formation

Bachelor's degree

Outils

Content authoring tools

Digital adoption platforms

Description du poste

Duke Energy is seeking a visionary leader to transform training through embedded learning solutions, just-in-time knowledge, and learner-centric design. The role oversees a geographically dispersed team and partners across functions to align training with business outcomes and performance goals.

The ideal candidate will apply adult learning principles, ADDIE, and AI-enabled approaches to create scalable programs for new hires and ongoing development in a hybrid, enterprise environment.