Director of Learning, Training & Customer Service Excellence

Duke Energy; Cincinnati (OH); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Duke Energy seeks a visionary Learning & Development leader to redefine how employees learn and succeed in a rapidly transforming environment. You will lead a dispersed team responsible for creating innovative, just-in-time training across virtual, eLearning, and simulations, partnering with stakeholders to drive business outcomes and superior customer service.

The role emphasizes adult learning principles, ADDIE, digital adoption, AI-enabled learning, and governance of design standards.

Qualifications

• Bachelor's degree required.
• 7 years of related work experience required.
• In lieu of Bachelor's degree and 7 years related work experience, high school/GED and 10 years related work experience.

Responsibilities

• Lead training strategy and curriculum development aligned with business priorities.
• Oversee learning technology, tools, and AI-enabled solutions.
• Manage design, development, and governance of training programs for new hires and ongoing education.
• Lead a team of instructional designers, learning developers, and content specialists.
• Establish metrics to evaluate learning effectiveness and drive continuous improvement.

Skills

Leadership

Learning strategy

ADDIE model

Adult learning

AI in learning

Change management

Team leadership

Curriculum development

Education

Bachelor's degree

Tools

Content authoring tools

LMS/LCMS

Digital adoption platforms

eLearning authoring

Job description

Duke Energy seeks a visionary Learning & Development leader to redefine how employees learn and succeed in a rapidly transforming environment. You will lead a dispersed team responsible for creating innovative, just-in-time training across virtual, eLearning, and simulations, partnering with stakeholders to drive business outcomes and superior customer service.

The role emphasizes adult learning principles, ADDIE, digital adoption, AI-enabled learning, and governance of design standards.