Director, Customer Service Training & Learning

Duke Energy; Plainfield (IN); Híbrido; USD 120 000 - 170 000; Tempo integral

Resumo da oferta

Duke Energy seeks a senior leader for Learning & Development within Customer Services. You will define training strategy, work with leaders to close gaps, and drive embedded learning solutions to deliver just-in-time knowledge for frontline staff.

You will oversee design and development of new hire and continuing education programs, manage a geographically dispersed team, and partner with vendors to implement AI-enabled training and simulations that boost performance and employee experience.

Qualificações

• Bachelor's degree required or equivalent with 7 years related work experience
• In lieu of Bachelor's degree and 7 years related experience, High school/GED with 10 years related work experience
• Experience leading a geographically dispersed team and driving learning strategy
• Strong knowledge of adult learning principles and ADDIE model; experience with digital adoption AI-enabled learning

Responsabilidades

• Lead Training Strategy & Curriculum Leadership aligned with Customer Services priorities
• Oversee Learning Technology, content authoring tools, and AI-enabled learning solutions
• Direct Learning Design & Content Development for new hire and ongoing education
• Manage and coach a team of instructional designers and content specialists
• Establish metrics and continuous improvement for learning effectiveness
• Govern learning governance, standards, and vendor relationships

Conhecimentos

Leadership

Instructional design

Change management

Collaboration

AI-enabled learning

Digital learning tools

Learning technology

Project management

Formação académica

Bachelor's degree

7 years related work experience

High school/GED + 10 years experience

Ferramentas

LMS platform

Content authoring tools

AI-enabled learning platforms

Descrição da oferta de emprego

Duke Energy seeks a senior leader for Learning & Development within Customer Services. You will define training strategy, work with leaders to close gaps, and drive embedded learning solutions to deliver just-in-time knowledge for frontline staff.

You will oversee design and development of new hire and continuing education programs, manage a geographically dispersed team, and partner with vendors to implement AI-enabled training and simulations that boost performance and employee experience.