Head of IT Operations & Field Services

IMA Financial Group, Inc.

Denver (CO)

On-site

USD 140,000 - 175,000

Full time

3 days ago

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Benefits offered by this job

Annual Performance Bonus

Stock Purchase

Medical Plans

Prescription Drugs

Dental

Vision

Family Assistance Program

FSA

HSA

401(k)

Life/AD&D

Accident

Critical Illness

Hospital Indemnity

Long Term Care

Short-term Disability

Long-term Disability

Business Travel Accident

Identity Theft

Paid Time Off

Flexible Work Options

Paid Holidays

Sabbatical

Gift Matching

Well-Being Stipend

Personal and Professional Development

Job summary

IMA Financial Group, Inc. is seeking an experienced IT leader to recruit, manage, and develop a nationwide Field Technician and Help Desk team. You will establish ITSM processes, drive service improvements, and align operations with the company’s technology strategy.

Strong ITIL/ITSM knowledge and extensive experience with Intune and Fresh Service are required. The role emphasizes on-site and remote team coordination across multiple offices, with a focus on cost management and continuous

Qualifications

14+ years in computer technology-related fields
10+ years of management experience with technical teams
10+ years of workstation management and application deployment using Microsoft Intune
10+ years of experience with service desk ticketing systems and asset management (Fresh Service preferred)
8+ years’ experience supporting office IT capabilities (printing, AV, access badges)
Experience with ITIL/ITSM certifications and implementations
Experience managing remote teams (preferred)
Experience with onboarding/offboarding and workstation setup processes

Responsibilities

Support and demonstrate IMA’s core values
Value and promote diversity, equity, and inclusion among associates
Recruit, retain and develop IT Field Technician and Helpdesk teams to meet technology needs
Establish expectations, accountability, goals, and development plans for leaders and team members
Oversee design, implementation, and operation of ITSM foundational processes
Provide strategic direction for Field Technician services across offices nationwide
Establish a consistent nationwide field support model
Manage daily activities of on-site Field Technicians and Enterprise Help Desk
Set processes and standards for on-site workstation/hardware support
Lead continuous improvement and cost management programs aligned with IMA’s roadmap