Director of IT Operations & Field Services

IMA Financial Group, Inc.; Overland Park (KS); Presencial; USD 140.000 - 175.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual Performance Bonus

Stock Purchase

Medical Plans

Dental

Vision

401(k)

Descripción de la vacante

IMA Financial Group, Inc. is seeking a senior IT leader to recruit, mentor, and manage a nationwide Field Technician and Help Desk team.

The role emphasizes ITSM process ownership, hardware standards, and cost management, with strong focus on remote coordination and cloud/on-prem balance. The ideal candidate brings 14+ years in IT, 10+ years managing technical teams, and hands-on experience with Intune, Fresh Service, and Microsoft 365 integration.

Formación

• 14+ years’ or equivalent work experience in computer technology-related fields.
• 10+ years’ management experience with technical team members.
• Experience managing remote team members preferred.
• 10+ years of workstation management and application deployment utilizing Microsoft Intune.
• 10+ years’ experience with implementation and improvements for a service desk ticketing system, including workflows and asset management with Fresh Service experience preferred.
• 8+ years’ experience with IT processes for employee onboarding, offboarding, and workstation setup.
• 8+ years’ experience supporting office IT capabilities for printing, conference room AV, access badging.
• Experience with Microsoft M365 integration projects preferred.

Responsabilidades

• Support and demonstrate IMA’s core values.
• Value and understanding the importance of diversity, equity, and inclusion among all IMA associates.
• Recruit and develop IT Field Technician and Helpdesk teams to meet technology needs.
• Establish clear expectations, accountability, goals, and development plans for leaders and team members.
• Design, implement, and operate key ITSM foundational processes.
• Provide strategic directions for Field Technician services across offices nationwide.
• Establish a nationwide field support model accommodating office and regional needs.
• Oversee daily activities of on-site Field Technicians and Enterprise Help Desk.
• Set processes and standards for on-site workstation and peripheral hardware support.
• Lead continuous improvement and cost management programs aligned with business strategy and roadmap.

Conocimientos

Leadership & people mgmt

Strategic IT planning

IT governance

Cross-functional collaboration

Diversity & inclusion

Educación

Extensive IT leadership experience

Management of remote teams

ITIL/ITSM certifications

Herramientas

Microsoft Intune

Fresh Service

Microsoft 365 integration

Descripción del empleo

IMA Financial Group, Inc. is seeking a senior IT leader to recruit, mentor, and manage a nationwide Field Technician and Help Desk team.

The role emphasizes ITSM process ownership, hardware standards, and cost management, with strong focus on remote coordination and cloud/on-prem balance. The ideal candidate brings 14+ years in IT, 10+ years managing technical teams, and hands-on experience with Intune, Fresh Service, and Microsoft 365 integration.