Head of IT Delivery Excellence & Automation

ConvaTec Inc; United States; Remote; USD 130,000 - 180,000; Full time

Job summary

Convatec is seeking an IT Delivery Leader to shape global IT delivery, govern performance, and accelerate automation across SAP and non-SAP applications. You will engage IT leaders, delivery teams, partners, and vendors to translate complex challenges into practical, measurable improvements.

With 5+ years in consulting, project delivery or application operations, you will drive standardized processes, robust governance, and strategic partnerships while advancing automation and analytics to

Qualifications

• Bachelor's degree in business, information technology, or a related field.
• ITIL 4, PRINCE2 or SAFe CSP certification is a plus.

Responsibilities

• Cross Functional Service Delivery: Ensure reliable and efficient delivery of cross functional services across IT Delivery Business Applications.
• Performance Management: Establish and maintain KPIs, dashboards and reporting across application operations and the delivery portfolio.
• Automation and Continuous Improvement: Identify, prioritize and implement opportunities to automate recurring service requests, technical operations, delivery processes and reporting activities across SAP and non-SAP applications.
• Application Service Stabilization: Support the stabilization and transformation of business-critical application services through governance, delivery models and improvement roadmaps.
• Stakeholder Engagement: Maintain relationships with IT leadership, Delivery Leads, business partners and stakeholders; communicate performance and outcomes.
• Partner and Vendor Management: Manage strategic delivery partners and external resources with aligned objectives and quality standards.
• Risk and Quality Management: Identify and manage operational risks; ensure services meet quality and compliance requirements.
• Technology Enablement: Monitor technology developments and promote workflow automation, analytics and AI to improve delivery efficiency.
• IT delivery leadership: Experience in global IT service delivery and application operations across SAP and non-SAP environments.
• Consulting experience: Strong consulting background to translate strategy into measurable results.
• Automation and innovation: Implement workflow automation, analytics and AI to improve efficiency and service quality.

Skills

Cross functional service delivery

Performance management

Automation and CI

Application service stabilization

Stakeholder engagement

Vendor management

Risk and quality management

Technology enablement

IT delivery leadership

Consulting experience

Automation and innovation

Education

Bachelor's degree in business or IT

ITIL 4 / PRINCE2 / SAFe CSP certification (plus)

Job description

Help shape the future of IT delivery at Convatec, a global medical technology company focused on improving outcomes for people living with chronic conditions. In this global leadership role, you will drive delivery excellence, strengthen performance management and accelerate automation across our business application landscape. Bringing together people, processes and technology, you will turn insights into action and apply workflow automation, analytics and AI to improve service quality, reliability and efficiency across SAP and non-SAP applications. You will establish consistent governance, KPIs and dashboards; identify performance trends, risks and improvement opportunities; and support the stabilization and transformation of business-critical application services. Working closely with IT leaders, delivery teams, business partners and strategic vendors, you will translate complex challenges into practical recommendations and measurable improvements. This is an opportunity to shape how we work, influence strategic partners and deliver trusted business solutions that create measurable value across the organization.

Key Responsibilities:

• Cross Functional Service Delivery: Ensure reliable and efficient delivery of cross functional services across IT Delivery Business Applications. Define and continuously improve common processes, governance and delivery standards.
• Performance Management: Establish and maintain consistent KPIs, dashboards and reporting across application operations and the delivery portfolio. Identify performance trends, risks and improvement opportunities and initiate preventive actions and corrections.
• Automation and Continuous Improvement: Identify, prioritize and implement opportunities to automate recurring service requests, technical operations, delivery processes and reporting activities across SAP and non-SAP applications.
• Application Service Stabilization: Support the stabilization and transformation of business-critical application services through appropriate governance, delivery models, partner arrangements and improvement roadmaps.
• Stakeholder Engagement: Maintain effective relationships with IT leadership, Delivery Leads, business partners and other key stakeholders. Ensure transparent communication of performance, progress, risks, decisions and outcomes.
• Partner and Vendor Management: Manage strategic delivery partners and external resources, ensuring alignment with agreed objectives, performance expectations, quality standards and commercial commitments.
• Risk and Quality Management: Proactively identify and manage operational and delivery risks. Ensure that services and deliverables meet agreed quality, compliance and business requirements.
• Technology Enablement: Monitor relevant technology developments and promote the appropriate use of workflow automation, analytics, artificial intelligence and agentic capabilities to improve delivery efficiency and quality.

  Minimum of 5 years of experience in consulting, project delivery or application operations, with a focus on industrialized service delivery.

• IT delivery leadership: Proven experience in global IT service delivery and application operations across SAP and non-SAP environments.
• Consulting experience: A strong consulting background, with the ability to assess complex challenges, develop practical recommendations and translate strategy into measurable results.
• Automation and innovation: Experience identifying and implementing workflow automation, analytics and AI opportunities to improve efficiency and service quality.
• Performance management: Ability to establish meaningful KPIs, dashboards and actionable insights that drive accountability and continuous improvement.
• Operational excellence: A track record of standardising processes, strengthening governance and stabilising business-critical application services.
• Stakeholder and partner management: Strong communication and influencing skills, with experience aligning senior stakeholders, cross-functional teams and strategic delivery partners.
• Change leadership: Ability to build engagement, challenge established ways of working and embed sustainable improvements across a global organisation.
• MedTech and regulated environments: Experience in medical technology, life sciences or another regulated industry is highly desirable, with an understanding of quality and compliance requirements.

Education & Qualifications:

• A bachelor's degree in business, information technology, or a related field. Advanced degrees or certifications are a plus.
• ITIL 4, PRINCE2 or SAFe CSP certification is a plus.

  Remote working, with flexibility to travel when required by business needs.