Head of Inside Technical Service & Customer Solutions

Guardian Protection Products; St. Louis (MO); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive benefits package

Company 401K match

Retirement pension plan

Job summary

Carboline is seeking a Director of Inside Technical Service to lead the Inside Technical Service team and partner with Sales, Operations, Quality, and customers. In this highly visible role, you will guide technical strategy, mentor a team of technical experts, support major customer initiatives, and help ensure Carboline continues to deliver industry-leading coating solutions and service.

Primarily office-based with travel up to 50%, you will drive continuous improvement, support ISO

Qualifications

• Bachelor's degree in a technical or business-related field, or equivalent combination of education and experience.
• Minimum of 5 years of Technical Service experience.
• Minimum of 5 years of leadership, supervisory, or management experience.
• Strong customer-facing communication and problem-solving skills.
• Demonstrated ability to lead teams, influence cross-functional stakeholders, and drive continuous improvement initiatives.

Responsibilities

• Lead, develop, and mentor Technical Service Engineers, fostering a culture of technical excellence, customer focus, and continuous improvement.
• Partner closely with Sales Leadership and Commercial teams to support business growth, strengthen customer relationships, and resolve complex product or application challenges.
• Serve as a senior technical resource for key customers, helping drive successful project outcomes and long-term customer satisfaction.
• Collaborate with Quality, Manufacturing, R&D, and Operations teams to identify root causes, implement corrective actions, and improve overall product performance.
• Drive quality initiatives, support ISO compliance efforts, and advance internal auditing and continuous improvement programs.
• Provide technical leadership on challenging projects, coating performance issues, and field application concerns.
• Review and evaluate corporate allowance requests while partnering with internal stakeholders to minimize business impact and improve customer outcomes.
• Maintain expertise in industry standards, regulations, and best practices, including NACE/AMPP, SSPC, ANSI, AWWA, maritime, and other relevant specifications.
• Communicate market trends, technical advancements, and regulatory developments to commercial and operational teams.
• Support the development and execution of departmental strategies that align with Carboline's growth objectives and customer commitments.
• Champion Carboline's commitment to safety, quality, and operational excellence.

Skills

Leadership experience

Technical leadership

Customer-facing communication

Cross-functional collaboration

Problem solving

Education

Bachelor's degree in a technical or business-related field

Job description

Carboline is seeking a Director of Inside Technical Service to lead the Inside Technical Service team and partner with Sales, Operations, Quality, and customers. In this highly visible role, you will guide technical strategy, mentor a team of technical experts, support major customer initiatives, and help ensure Carboline continues to deliver industry-leading coating solutions and service.

Primarily office-based with travel up to 50%, you will drive continuous improvement, support ISO