Director, Inside Technical Service - Lead Coatings Team

RPM SPG; St. Louis (MO); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Team atmosphere

Comprehensive benefits package

401K match and pension

Job summary

Carboline, a St. Louis-based coatings manufacturer, seeks a Director of Inside Technical Service to lead the Inside Technical Service team and partner with Sales, Operations, and Quality to advance major customer initiatives.

In this visible leadership role you will guide technical strategy, mentor engineers, and drive continuous improvement while supporting ISO compliance and safety.

Qualifications

• Bachelor's degree in a technical or business-related field, or equivalent.
• Minimum of 5 years of Technical Service experience.
• Minimum of 5 years of leadership, supervisory, or management experience.
• Strong customer-facing communication and problem-solving skills.
• Ability to lead teams, influence cross-functional stakeholders, and drive continuous improvement initiatives.

Responsibilities

• Lead, develop, and mentor Technical Service Engineers.
• Partner with Sales Leadership to support business growth and customer relationships.
• Serve as a senior technical resource for key customers and projects.
• Collaborate with Quality, Manufacturing, R&D and Operations to improve product performance.
• Drive quality initiatives, ISO compliance, and internal auditing.
• Provide technical leadership on challenging projects and field concerns.
• Review corporate allowances with stakeholders to minimize business impact and improve outcomes.
• Maintain expertise in industry standards and best practices (NACE/AMPP, SSPC, ANSI, AWWA).
• Communicate market trends and regulatory developments to commercial and operational teams.

Skills

Leadership

Customer-facing communication

Problem-solving

Cross-functional collaboration

Continuous improvement

Education

Bachelor's degree (technical or business)

Job description

Carboline, a St. Louis-based coatings manufacturer, seeks a Director of Inside Technical Service to lead the Inside Technical Service team and partner with Sales, Operations, and Quality to advance major customer initiatives.

In this visible leadership role you will guide technical strategy, mentor engineers, and drive continuous improvement while supporting ISO compliance and safety.