Head of HR Technology & AI Transformation

Merck; New Jersey; On-site; USD 250,000 - 350,000; Full time

Job summary

Merck is seeking an Executive Director, HR Business Partnership & Solutions Lead within Enterprise IT to partner with HR leadership and shape the enterprise HR digital, data, technology, and AI strategy. You will drive AI-enabled transformation across HR, deliver multi-year roadmaps, and ensure value realization through common patterns and accountable governance.

The role focuses on redefining HR work, services, decisions, and experiences via responsible AI, analytics, and automation,

Responsibilities

• Serve as the strategic EIT partner to senior HR leaders, helping shape HR strategy, transformation priorities, workforce capabilities, employee experience and the future HR operating model.
• Establish an integrated multi-year HR digital, data, technology and AI strategy aligned with enterprise priorities.
• Translate strategic priorities into a sequenced roadmap of process, experience, data, platform, product and AI investments, with clear business cases and outcomes.
• Bring external insight on HR, workforce and technology trends to identify opportunities to reinvent work rather than digitize existing processes.
• Own the integrated HR technology and solutions portfolio and establish clear accountability across business ownership, product leadership, platforms, data, delivery, adoption and value realization.
• Establish portfolio priorities, product investment recommendations, platform direction, delivery sequencing and lifecycle decisions within the HR portfolio.
• Serve as the senior EIT escalation point for material HR technology decisions, cross-functional dependencies, investment trade-offs and delivery risks.
• Drive reuse of enterprise platforms, data products, AI capabilities and common technology patterns while determining where differentiated HR capabilities are justified.
• Establish and govern an integrated HR AI transformation portfolio spanning employee and manager support, HR services, talent, recruiting, learning, workforce planning, insights, knowledge and HR operations.
• Lead end-to-end reimagination of HR journeys and processes using generative AI, responsible agents, predictive analytics, intelligent workflow and automation.
• Partner with HR leaders to redesign work, service models, decision points and human-machine interactions as AI changes how HR expertise and services are delivered.
• Determine whether AI capabilities should be delivered through enterprise platforms, embedded HR products, reusable enterprise capabilities, HR-specific solutions or strategic partners.
• Reduce fragmented experimentation through common priorities, reusable patterns, data requirements, governance and value measures.
• Sponsor responsible agentic solutions with appropriate human accountability for consequential workforce, talent, employee and manager decisions.
• Lead an integrated solutions ecosystem spanning HR services, talent, learning, recruiting, workforce insights, and employee and manager experiences; align DigitalU with the broader HR strategy and talent agenda.
• Translate priorities into outcome-based product strategies, roadmaps, experience designs and adoption plans, while enabling technical teams to determine implementation approaches.
• Establish the data, content, knowledge, access and governance foundations required for trusted digital, analytics and AI-enabled experiences.
• Orchestrate delivery across HR, product, engineering, data, architecture, cybersecurity, privacy, Legal, Compliance, vendors and enterprise platform teams.
• Ensure solutions are intuitive, inclusive, accessible, globally scalable and responsive to applicable local requirements.
• Establish transparent governance for prioritization, funding, capacity, delivery, risk, adoption and value realization.
• Define outcome commitments for major investments, including employee and manager experience, service quality, process performance, productivity, decision quality, adoption, control effectiveness and business value.
• Evaluate investments against strategic alignment, adoption, delivery confidence, risk and realized value to inform future portfolio decisions.
• Ensure HR products, platforms, data, AI capabilities and s

Job description

Merck is seeking an Executive Director, HR Business Partnership & Solutions Lead within Enterprise IT to partner with HR leadership and shape the enterprise HR digital, data, technology, and AI strategy. You will drive AI-enabled transformation across HR, deliver multi-year roadmaps, and ensure value realization through common patterns and accountable governance.

The role focuses on redefining HR work, services, decisions, and experiences via responsible AI, analytics, and automation,