Head of Housekeeping & Guest Experience

Ramada Plaza By Wyndham Albuquerque Midtown; Albuquerque (NM); On-site; USD 55,000 - 75,000; Full time

Job summary

Ramada Plaza By Wyndham Albuquerque Midtown is seeking an experienced Director of Housekeeping to lead the housekeeping team and maintain high standards of cleanliness and guest satisfaction. The role involves overseeing daily housekeeping operations, managing staff, and ensuring all areas of the hotel are clean and well-kept.

The ideal candidate will have prior housekeeping management experience, strong leadership skills, and the ability to multitask. This position requires flexibility for weekends and holidays to meet operational needs.

Qualifications

• Previous experience in housekeeping management, ideally in a hotel.
• Strong leadership and organizational skills.
• Knowledge of cleaning procedures and safety standards.
• Good communication skills.
• Ability to multitask and prioritize tasks.
• Flexibility to work weekends and holidays as needed.

Responsibilities

• Oversee housekeeping operations to ensure rooms and public areas are clean and well-maintained.
• Lead, train, and manage the housekeeping team, including scheduling and performance evaluations.
• Conduct regular inspections to maintain high cleanliness standards.
• Manage inventory of cleaning supplies and equipment.
• Address guest concerns or complaints related to housekeeping.
• Ensure compliance with health and safety standards.
• Help with budgeting and keep housekeeping expenses within budget.
• Work closely with other departments for a seamless guest experience.

Skills

Leadership

Organization

Communication

Multitasking

Job description

Ramada Plaza By Wyndham Albuquerque Midtown is seeking an experienced Director of Housekeeping to lead the housekeeping team and maintain high standards of cleanliness and guest satisfaction. The role involves overseeing daily housekeeping operations, managing staff, and ensuring all areas of the hotel are clean and well-kept.

The ideal candidate will have prior housekeeping management experience, strong leadership skills, and the ability to multitask. This position requires flexibility for weekends and holidays to meet operational needs.