Head of Guest Experience & Loyalty

Hilton; Fort Lauderdale (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Hilton is seeking a Director of Guest Relations to lead memorable guest experiences across arrivals, stays, and departures in our Fort Lauderdale properties.

You will greet guests, coordinate VIP and long-stay requests, resolve concerns with urgency, and drive loyalty by personalizing service. You’ll cultivate a high-performing team through coaching and recognition.

Join a culture that puts light, warmth, and hospitality at the core of every stay.

Qualifications

Responsibilities

• Greet guests upon arrival and serve as main contact throughout stay.
• Coordinate VIP and long-stay requests for tailored experiences.
• Address guest feedback and service recovery with urgency.
• Track guest preferences to recognize loyalty and enhance welcome.
• Lead and develop a high-performing guest relations team.

Job description

Hilton is seeking a Director of Guest Relations to lead memorable guest experiences across arrivals, stays, and departures in our Fort Lauderdale properties.

You will greet guests, coordinate VIP and long-stay requests, resolve concerns with urgency, and drive loyalty by personalizing service. You’ll cultivate a high-performing team through coaching and recognition.

Join a culture that puts light, warmth, and hospitality at the core of every stay.