Guest Services Director: Lead Front Office Excellence

Renaissance Fort Lauderdale Marina Hotel; Fort Lauderdale (FL); On-site; USD 85,000 - 120,000; Full time

Job summary

Renaissance Fort Lauderdale Marina Hotel is seeking a Director of Guest Service to lead and inspire the front office team, delivering personalized arrival and departure experiences while aligning with budget and service standards. The role oversees staffing, training, and operational controls to ensure flawless guest service.

The ideal candidate will have 5–10 years in a hotel setting, with at least 3 years in a director role, a Bachelor's degree, and a track record of achieving high guest

Qualifications

• Experience leading front office teams and driving guest satisfaction.
• Strong budgeting and staffing optimization skills.
• Ability to coach managers to meet brand standards and service goals.

Responsibilities

• Lead and supervise front office managers and staff to meet service standards.
• Monitor guest satisfaction scores and drive improvements.

Skills

Staff management

Budgeting

Guest service

Front office

Leadership

Education

Bachelor's degree

Job description

Renaissance Fort Lauderdale Marina Hotel is seeking a Director of Guest Service to lead and inspire the front office team, delivering personalized arrival and departure experiences while aligning with budget and service standards. The role oversees staffing, training, and operational controls to ensure flawless guest service.

The ideal candidate will have 5–10 years in a hotel setting, with at least 3 years in a director role, a Bachelor's degree, and a track record of achieving high guest