Head of Guest Experience & Info Desk Operations

Lifespan; Providence (RI); Presencial; USD 78.000 - 129.000; Tempo integral

Resumo da vaga

Brown University Health seeks a Manager of Guest & Information Services to oversee information desk operations across facilities, ensuring a high-quality, consistent experience for patients, families, and visitors. You will lead staffing, onboarding, training, and performance coaching, driving service excellence while aligning with systemwide standards.

Based at Rhode Island Hospital in Providence, the role requires strong leadership, staff collaboration, and balancing patient flow, wayfinding

Qualificações

• High school diploma or equivalent required.
• Postsecondary education in business, healthcare administration, or related field preferred.
• 1-2 years of supervisory or leadership experience preferred.
• Experience in healthcare, hospitality, or high-volume customer service environment preferred.

Responsabilidades

• Oversees information desk staff across one or more locations.
• Designs onboarding and training programs to ensure consistent service delivery.
• Ensures staff are trained in customer service best practices and confidentiality.
• Coaches staff and enforces HR policies.
• Develops staffing plans and schedules for shifts and sites.
• Monitors workflow, productivity, and service quality and implements improvements.

Conhecimentos

Leadership

Communication

Interpersonal skills

Staff coaching

Analytical skills

Scheduling tools

Office systems

Formação

High school diploma

Postsecondary education in business or healthcare administration

Ferramentas

Scheduling tools

Office systems

Descrição da vaga

Brown University Health seeks a Manager of Guest & Information Services to oversee information desk operations across facilities, ensuring a high-quality, consistent experience for patients, families, and visitors. You will lead staffing, onboarding, training, and performance coaching, driving service excellence while aligning with systemwide standards.

Based at Rhode Island Hospital in Providence, the role requires strong leadership, staff collaboration, and balancing patient flow, wayfinding