Guest Experience Desk Lead — Hospital Front

RIH Rhode Island Hospital; Rhode Island; Vor Ort; USD 48.000 - 79.000; Vollzeit

Zusammenfassung

Brown University Health is seeking a Supervisor, Guest and Information Services to lead the Information Desk across assigned site(s) at Rhode Island Hospital in Providence, RI. You will supervise front-line staff, coordinate scheduling, and ensure safe, welcoming, and efficient entry flow for patients, families, and visitors.

The role requires a high school diploma with 1+ year of supervisory or front-of-house experience in healthcare or hospitality.

Qualifikationen

• Strong interpersonal and communication skills.
• Ability to lead frontline teams in fast-paced environments.
• Experience in customer service or healthcare front-of-house operations.
• Ability to coach staff and drive accountability.

Aufgaben

• Directs and oversees daily Information Desk activities.
• Participates in hiring and provides onboarding for staff and volunteers.
• Ensures consistent service delivery and first-impression quality.
• Provides escalation support and coaching to improve performance.
• Maintains records and prepares reports on staffing and operations.

Kenntnisse

Interpersonal skills

Customer service

Leadership

Communication

Ausbildung

High school diploma

Tools

EPIC EMR

Jobbeschreibung

Brown University Health is seeking a Supervisor, Guest and Information Services to lead the Information Desk across assigned site(s) at Rhode Island Hospital in Providence, RI. You will supervise front-line staff, coordinate scheduling, and ensure safe, welcoming, and efficient entry flow for patients, families, and visitors.

The role requires a high school diploma with 1+ year of supervisory or front-of-house experience in healthcare or hospitality.