Head of Guest Experience & Hospitality

Civilization Research Institute; Asheville (NC); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Mission-Driven Culture

Health & Wellness Support

Professional Growth & Development

Competitive Compensation

Flexible Benefits

Community events

Job summary

The Civilization Research Institute (CRI) seeks an Associate Director of Guest Services to architect and lead the full guest-experience for our organization at our Asheville, NC headquarters.

You will design policies, playbooks, service standards, staffing, and vendor relationships to deliver a bespoke, world-class guest experience for researchers, policymakers, diplomats, and leaders engaging with humanity's long-term future.

Qualifications

• Hospitality or guest-experience leader with high service standards.
• Systems thinker who designs seamless processes and effective operations.
• Thrives in mission-driven environments.
• Calm host for senior leaders with discretion.
• Ability to work a flexible schedule.

Responsibilities

• Guest Experience Strategy - Build the vision, standards, and systems for a seamless, warm, and exceptional guest experience.
• Hospitality Operations - Oversee lodging, transportation, onsite hosting, and experience design for high-profile, VIP visitors.
• Cross-Sector Engagement - Tailor experiences for guests from academia, government, private industry, and global institutions.
• Team Building - Hire, train, and mentor a small but mighty guest services team.
• Continuous Improvement - Create feedback loops and refine systems to maintain a consistently excellent environment.

Skills

Hospitality leadership

Systems thinking

Mission-driven

Discretion

Job description

The Civilization Research Institute (CRI) seeks an Associate Director of Guest Services to architect and lead the full guest-experience for our organization at our Asheville, NC headquarters.

You will design policies, playbooks, service standards, staffing, and vendor relationships to deliver a bespoke, world-class guest experience for researchers, policymakers, diplomats, and leaders engaging with humanity's long-term future.