Head of Growth

WorkHero; New York (NY); Sur place; USD 150 000 - 230 000; Plein temps

Résumé du poste

WorkHero, the AI back office for the skilled trades, is seeking a Head of Growth in New York to build and scale a repeatable growth engine. You will own the growth strategy, budget, and acquisition channels, partnering with AEs to convert pipeline into customers and refine messaging with customer outcomes.

You will lead a hands-on, technical growth function, managing freelance specialists and future hires, with a focus on funnel optimization, attribution, and reliable measurement to guide

Responsabilités

• Own growth strategy, budget, and channels to acquire qualified contractors.
• Improve funnel conversion, nurture, and lifecycle marketing with measurement-driven decisions.
• Lead automation and data integrations to support lead enrichment and routing.

Connaissances

Growth strategy

Paid media

Content marketing

Measurement & analytics

Conversion optimisation

Outils

HubSpot

Description du poste

WorkHero is the AI back office for the skilled trades, starting with the $50B+ HVAC industry. We are at $1.5M in ARR, serve 55+ contractors across the country, and have raised over $9M in capital to date. We're hiring a Head of Growth to scale our growth engine and impact across the HVAC industry.

About WorkHero

At WorkHero, our mission is to help the tens of thousands of independent HVAC contractors get their time back and build stronger businesses.

Small HVAC contractors keep our homes comfortable, but running the office takes time away from serving customers and growing the business. Hiring a full-time administrator is expensive, and software alone still leaves someone responsible for the invoicing, collections, and paperwork.

WorkHero changes that. Our platform combines AI automation with expert HVAC office teams to handle back-office work inside the software contractors already use. We're backed by Navitas Capital, Workshop Ventures, York IE, and strategic angels including a former ServiceTitan executive.

The Role

You’ll own our growth marketing function: strategy, budget, acquisition channels, conversion, and measurement. Your goal is to build a repeatable engine for acquiring well-fit contractors at sustainable acquisition costs. You’ll own qualified pipeline generation, partner with our founding AEs on conversion, and use customer outcomes to sharpen our targeting and messaging.

Your initial focus will be strengthening our existing acquisition funnel, improving conversion and nurture, and establishing reliable measurement. You’ll then prioritize and test the next growth opportunities.

This is a hands-on, technical role. You’ll lead an existing bench of freelance specialists across paid media, content, and creative, with no employee direct reports initially. As we grow, you’ll help determine which capabilities to build in-house and hire the team. You’ll report directly to Furman Haynes, co-founder and CEO, with authority to set growth priorities and allocate the agreed budget.

What You’ll Own

Strategy and budget. You will own the growth plan and the budget to deliver on it. You will be responsible for determining where the next dollar goes, and which channels to scale, test, or stop.

Customer insights, messaging, and creative. You’ll turn customer conversations and sales-call patterns into sharper positioning, messaging, and campaigns. You’ll work with our freelance content team to turn customer proof, industry voices, and product demos into content that generates qualified pipeline.

Paid acquisition. You’ll own paid performance, budget pacing, and creative testing, partnering with our freelance media buyer on execution. You’ll ensure conversion tracking and attribution into HubSpot are reliable.

Conversion and lifecycle. You’ll own improvements to website and landing-page conversion, lead nurture, and re-engagement. You’ll work with our AEs to turn more qualified interest into conversations and customers, with clear ownership of automated and personal follow-up.

Content marketing. You will work with our content marketing team to turn our best content into a true lifecycle marketing engine.

Measurement and reporting. You’ll make our funnel reporting and attribution trustworthy, maintain a useful growth forecast, and provide clear growth updates to leadership and the board. You’ll own the underlying systems, with authority to simplify or replace them where that improves reliability and decision-making.

Automations and agents. You’ll build and maintain automations for lead enrichment and qualification, routing, follow-up, reporting and more, using scripts, integrations, or agents as appropriate. You’ll decide what we keep, simplify, or replace.

Experimentation. You will identify and validate our next acquisition channels,