Head of Growth

Media Recruiting Group; Florida; On-site; USD 125,000 - 140,000; Full time

Job summary

Media Recruiting Group is seeking a Head of Growth in the United States (Florida) to lead a lean, founder-aligned customer-growth function. You will own the end-to-end customer journey, drive renewals and expansion, and work directly with the Founder & CEO to scale multi-year engagements.

You will build and manage a high-impact team, implement a data-driven operating system, and ensure exceptional customer outcomes across onboarding, adoption and value reviews.

Qualifications

• Experience leading a customer success team with retention and expansion targets.
• Proven ability to manage post-sale revenue and coach staff.
• Track record of growing accounts and renewals in a recurring-revenue business.

Responsibilities

• Own the complete customer journey: sales handoff, onboarding, implementation, adoption, renewal and expansion.
• Prospect and close new business, converting engaged prospects into paying clients.
• Grow existing accounts by deepening adoption, adding resources, and moving to multi-year commitments.
• Lead a lean team as player-coach, guiding onboarding, value reviews and renewal strategy.
• Install operating systems: playbooks, health scoring, forecasting and weekly accountability.
• Run the 120-day renewal process and escalation rules.
• Build a quantified expansion pipeline with owners and expected close timing.
• Resolve routine customer decisions without CEO follow-up.

Skills

Leadership

Customer success

Account growth

CRM fluency

Tools

HubSpot

Job description

A fast-growing, innovative, dynamic B2B organization that partners with companies across industries to optimize organizational health and performance, using a data-driven, proprietary methodology to provide leaders with deep insights into their culture, people, and strategic direction to unlock growth and future potential, is seeking a Head of Growth Their next stage requires a leader who turns customer outcomes into durable renewals and measurable account growth. This is an opportunity to build and own a function, lead a lean team and work directly with the Founder & CEO.

Responsibilities

• Own the complete customer journey: sales handoff, onboarding, implementation, adoption, measurable outcomes, renewal, expansion, referrals and risk recovery
• Prospect and close new business: convert engaged free and assessment-stage employers into paying clients, alongside Founder-led and partner-sourced opportunities
• Grow existing accounts: deepen adoption of the certification, add badges and resources, and move clients to multi-year commitments
• Lead as a player-coach through the existing team while directly participating in priority onboarding, customer-value reviews, renewal strategy and account recovery
• Install the operating system: playbooks, health scoring, value reviews, forecasting and weekly accountability
• Run the 120-day renewal process, escalation rules and priority account plans
• Build a quantified expansion pipeline with evidence, next actions, owners and expected close timing
• Resolve routine customer-function decisions and performance issues without requiring the CEO to chase completion

Qualifications

• Experience leading a customer success team; owned retention and expansion targets, and delivered measurable results in a recurring-revenue business.
• Experience in customer success, account management, client services or post-sale revenue, including meaningful people leadership - they assess demonstrated capability, not title alone
• Ideal if you are a leader who has built through the $2M-$10M stage, not only operated mature enterprise teams
• Evidence of building or rebuilding a customer operating model in a lean, founder-led environment
• Demonstrated ability to save renewals, lead executive customer conversations and close value-led expansion
• Experience coaching, hiring and performance-managing customer-facing staff through difficult decisions
• Demonstrating a commitment to excellence by digging into every account until you know what is really happening - the politics, the blockers, the culture - before you prescribe anything
• Running the week off the CRM, follow up when you say you will, and finish what you start without the need for follow-up
• Strong leadership, demonstrated by hiring, coaching and holding the line; your team executes whether or not you are in the room
• Strong drive, where you treat the number as yours, and you keep moving on stalled deals and accounts without waiting for direction
• CEOs and CHROs take you seriously in the first five minutes, because you have done the work and speak with evidence
• Hands-on HubSpot or comparable CRM fluency and concise, commercially credible communication
• Preferred backgrounds: B2B SaaS, HR technology, employer branding, research/analytics, certification, membership, digital services or AI visibility - especially serving senior HR buyers

MRG's practices are and have always been non-discriminatory, and jobs are open to all candidates with respect to race, color, religion, national origin, military status, sexual orientation, sex/gender, age, national origin, disability, etc.

Qualified by all of the above, for this job with requisite/required years of the required experience and skills, the minimum and maximum salary is approximated at $125,000 and $140,000 respectfully, exclusive of commission, bonus, equity, profit sharing, any element of healthcare coverage, any reference to how much a person would have to contribute to the premium of a healthcare plan, any perks, or other forms of compensation. Fewer years of experience could bring the base salary lower, and more experience could bring the base salary higher, if the company is willing to increase their salary bands.