Head of Global Complaints & Compliance

Openkrill; United States; Remote; USD 180,000 - 230,000; Full time

Benefits offered by this job

Competitive total compensation package

L&D programs and Education subsidy for

team building programs

Comprehensive healthcare schemes for员工

Job summary

OKX is seeking a Senior Compliance professional to own the Global Customer Complaints Program and report to the Compliance Chief of Staff. You will coordinate with Legal, Local Compliance, Customer Support, Product, Operations and Risk to ensure consistent complaint handling across jurisdictions.

You will turn customer complaints into actionable intelligence, oversee governance, QA, and executive reporting, and support regulators with timely, defensible responses.

Qualifications

• Strong regulatory compliance experience across multijurisdictional regimes.
• Proven ability to translate regulatory requirements into scalable standards.
• Experience with root-cause analysis and systemic remediation.
• Excellent written and verbal communication with regulators and executives.

Responsibilities

• Develop, coordinate, and track responses to regulatory inquiries, examinations, and escalated complaints; gather facts and prepare clear, defensible responses.
• Maintain global regulatory alignment by partnering with local heads of compliance.
• Oversee end-to-end complaints control framework, SLAs, escalation, and documentation standards.
• Own second-line oversight, QA, issue escalation, and remediation tracking.

Skills

Regulatory compliance

Root-cause analysis

QA & governance

Stakeholder management

Regulatory reporting

Communication skills

Cross-functional leadership

Education

CAMS/CFE/ICA compliance qualification

Job description

OKX is seeking a Senior Compliance professional to own the Global Customer Complaints Program and report to the Compliance Chief of Staff. You will coordinate with Legal, Local Compliance, Customer Support, Product, Operations and Risk to ensure consistent complaint handling across jurisdictions.

You will turn customer complaints into actionable intelligence, oversee governance, QA, and executive reporting, and support regulators with timely, defensible responses.