Head of Fund Distribution Servicing

Mary Dickson; Newark (DE); On-site; USD 90,000 - 140,000; Full time

Job summary

JPMorgan Chase is seeking a seasoned operations leader in Newark, DE to build and mentor a 7-person team delivering client relationship management and servicing. The role defines coverage models, operating procedures, and service standards while driving automated workflows across fund lifecycles.

You will collaborate with Technology and Operations to implement tools, dashboards, and governance, while serving as the escalation point for complex inquiries from Funds, LPs, and investors.

Qualifications

• Six years of relevant experience in fund servicing or related areas.
• Experience leading cross-functional operating model or process transformation.
• Partner with Technology and Operations to implement automation.
• Strong analytical, organizational, and communication skills.
• Integrate AI-driven solutions into daily workflows.
• Proficiency with Microsoft Excel and PowerPoint.
• Hold a Bachelor's degree.

Responsibilities

• Build, coach, and lead a team supporting client relationship management and servicing activities (target 7-person team).
• Establish coverage models, capacity plans, operating procedures, and service standards.
• Partner with dedicated project resources to define scope, target-state operating model, governance, roles and handoffs, SLAs, and escalation paths.
• Lead cross-functional design and implementation of an automated workflow from fund kickoff through instruction management, processing, post-settlement monitoring, exception resolution, and closeout.
• Translate industry best practices into executable procedures, controls, and standardized documentation.
• Define tooling, data, and reporting needs, including workflow tracking, exception aging, and client/investor status transparency, and partner with Technology and Operations to deliver and embed solutions.
• Serve as senior escalation point for complex events and external counterparty inquiries, including Funds, LPs, Fund Bankers, and Investors.
• Establish operating metrics, including volume, timeliness, break rates, aging, and inquiry trends, and conduct regular performance reviews to guide actions.
• Identify opportunities to reduce manual touchpoints and increase straight-through processing, including leveraging AI-enabled workflows where appropriate.

Skills

Industry expertise (in-kind dist.

Leadership of cross-functional teams

Automation and workflow modernization

Analytical, organizational, and comms

AI-driven workflow integration

MS Office (Excel, PowerPoint)

Education

Bachelor's degree

Job description

Job Responsibilities

• Build, coach, and lead a team supporting client relationship management and servicing activities (target 7-person team).
• Establish coverage models, capacity plans, operating procedures, and service standards.
• Partner with dedicated project resources to define scope, target-state operating model, governance, roles and handoffs, SLAs, and escalation paths.
• Lead cross-functional design and implementation of an automated workflow from fund kickoff through instruction management, processing, post-settlement monitoring, exception resolution, and closeout.
• Translate industry best practices into executable procedures, controls, and standardized documentation.
• Define tooling, data, and reporting needs, including workflow tracking, exception aging, and client/investor status transparency, and partner with Technology and Operations to deliver and embed solutions.
• Serve as senior escalation point for complex events and external counterparty inquiries, including Funds, LPs, Fund Bankers, and Investors.
• Establish operating metrics, including volume, timeliness, break rates, aging, and inquiry trends, and conduct regular performance reviews to guide actions.
• Identify opportunities to reduce manual touchpoints and increase straight-through processing, including leveraging AI-enabled workflows where appropriate.

Required Qualifications, Capabilities, and Skills

• Demonstrate 6 years of relevant industry experience with subject matter expertise in in-kind distributions and/or adjacent alternatives servicing, including equities transfer and settlement concepts, instruction governance, exception management, and control discipline.
• Lead teams and deliver complex cross-functional operating model or process transformation initiatives.
• Partner effectively with Technology and Operations teams to implement automation and workflow modernization solutions.
• Apply strong analytical, organizational, and communication skills in a fast-paced environment.
• Integrate AI-driven solutions into daily workflows.
• Utilize Microsoft Office applications, including Excel and PowerPoint.
• Hold a Bachelor's degree.

Preferred Qualifications, Capabilities, and Skills

• Hold industry licensing.
• Demonstrate knowledge of private equity and venture capital servicing.
• Apply knowledge of fund distribution servicing operating models.

About JPMorgan Chase

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals.

Full time

Posting Date: 2026-09-09