Head of Fixed Operations: Service, Parts & Collision

Ghentmotors; Greeley (CO); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Health Insurance

Paid Vacation & Holidays

401(k) Plan

Leadership Development & Training

Career Growth Opportunities

Job summary

Ghent Motors in Greeley, Colorado seeks a Fixed Operations Director to lead Service, Parts, and Collision Center operations, drive profitability, and shape departmental strategy. The role focuses on building high-performing teams, improving efficiency, and delivering exceptional customer experiences across fixed operations.

The ideal candidate has a proven automotive leadership track record, strong people skills, and the ability to align fixed operations with dealership goals.

Qualifications

• Minimum 5 years of automotive fixed operations leadership experience.
• Proven ability to lead managers and large teams.
• Strong leadership, communication, and organizational skills.

Responsibilities

• Directly oversee Service, Parts, and Collision Center management teams.
• Recruit, hire, train, mentor, and retain high-performing employees.
• Create a culture of accountability, teamwork, and continuous improvement.
• Conduct regular performance reviews and establish measurable goals for department leaders.
• Lead all fixed operations personnel toward achieving dealership objectives.
• Drive revenue growth and profitability across Service, Parts, and Collision operations.
• Develop and manage departmental budgets and expense controls.
• Analyze KPIs and implement strategies to improve performance.
• Maximize customer-pay, warranty, maintenance, parts, and collision repair sales.
• Increase service absorption and overall fixed operations contribution to dealership profitability.
• Ensure efficient shop workflow, technician productivity, and customer retention.
• Monitor repair order quality and customer satisfaction.
• Maintain proper inventory controls and inventory turn rates.
• Improve parts gross profit and wholesale opportunities.
• Develop and maintain strong relationships with insurance partners and DRP programs.
• Monitor repair quality standards and customer satisfaction.
• Improve production efficiency, technician utilization, and average repair order performance.
• Ensure compliance with safety, environmental, and manufacturer repair procedures.
• Drive outstanding CSI and customer retention across all departments.
• Resolve escalated customer concerns quickly and professionally.
• Promote a customer-first culture across the dealership.
• Work closely with ownership to establish annual goals and growth strategies.
• Identify opportunities to expand service, parts, and collision business.
• Develop initiatives to increase market share and long-term customer retention.

Skills

Leadership

Team development

Strategic planning

Communication

People management

Tools

Dealership Management Systems (DMS)

Job description

Ghent Motors in Greeley, Colorado seeks a Fixed Operations Director to lead Service, Parts, and Collision Center operations, drive profitability, and shape departmental strategy. The role focuses on building high-performing teams, improving efficiency, and delivering exceptional customer experiences across fixed operations.

The ideal candidate has a proven automotive leadership track record, strong people skills, and the ability to align fixed operations with dealership goals.