Assistant Service Manager

Ghentmotors; Greeley (CO); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Base salary + commission

Paid vacation and holidays

Health insurance benefits

401(k) plan

Professional training and development

Advancement opportunities

Job summary

Ghent Motors in Greeley, Colorado is seeking an experienced Assistant Service Manager to lead our service department and drive profitability. You will support daily operations, supervise staff, and ensure outstanding customer experiences.

This management role offers base salary plus commission and opportunities for advancement within a growing team. You will collaborate with technicians and service advisors to maintain high repair quality, scheduling, and customer satisfaction while promoting a

Qualifications

• Previous automotive dealership service experience required.
• Service Advisor, Assistant Service Manager, or Service Management experience preferred.
• Strong leadership and team-building skills.
• Excellent customer service and communication abilities.
• Ability to handle multiple priorities in a fast-paced environment.
• Strong organizational and problem-solving skills.
• Knowledge of dealership management systems and repair order processes.

Responsibilities

• Assist in overseeing the daily operations of the service department.
• Support and supervise service advisors and other service personnel.
• Help manage shop workflow to maximize productivity and efficiency.
• Ensure outstanding customer satisfaction and timely communication throughout the service process.
• Address and resolve customer concerns professionally and effectively.
• Monitor repair order quality and accuracy.
• Work closely with technicians to ensure repairs are completed correctly and on schedule.
• Assist in achieving departmental sales, gross profit, and customer retention goals.
• Help recruit, train, coach, and develop service department employees.
• Maintain compliance with manufacturer requirements, dealership policies, and safety standards.
• Promote a positive team culture focused on customer service and accountability.

Skills

Automotive service experience

Leadership

Customer service

Communication

Multitasking

Organizational skills

Knowledge of DMS & RO processes

Job description

Assistant Service Manager

Ghent Motors
Greeley, Colorado
Full-Time | Base Salary + Commission | Management Position

Position Overview

Ghent Motors is seeking an experienced and motivated Assistant Service Manager to help lead our growing Service Department. This position is responsible for supporting daily service operations, assisting with employee supervision, ensuring exceptional customer experiences, and helping drive departmental profitability.

The ideal candidate is a strong leader who can effectively manage customer relationships, support service advisors and technicians, and maintain a high-performing service team.

Responsibilities

• Assist in overseeing the daily operations of the service department.
• Support and supervise service advisors and other service personnel.
• Help manage shop workflow to maximize productivity and efficiency.
• Ensure outstanding customer satisfaction and timely communication throughout the service process.
• Address and resolve customer concerns professionally and effectively.
• Monitor repair order quality and accuracy.
• Work closely with technicians to ensure repairs are completed correctly and on schedule.
• Assist in achieving departmental sales, gross profit, and customer retention goals.
• Help recruit, train, coach, and develop service department employees.
• Maintain compliance with manufacturer requirements, dealership policies, and safety standards.
• Promote a positive team culture focused on customer service and accountability.

Qualifications

• Previous automotive dealership service experience required.
• Service Advisor, Assistant Service Manager, or Service Management experience preferred.
• Strong leadership and team-building skills.
• Excellent customer service and communication abilities.
• Ability to handle multiple priorities in a fast-paced environment.
• Strong organizational and problem-solving skills.
• Knowledge of dealership management systems and repair order processes.
• Valid driver's license with an acceptable driving record.

What We Offer

• Competitive base salary plus commission.
• Performance-based earning potential.
• Paid vacation and holidays.
• Health insurance benefits.
• 401(k) plan.
• Professional training and development opportunities.
• Advancement opportunities within the organization.

Why Ghent Motors?

At Ghent Motors, we are committed to providing an exceptional customer experience while maintaining a positive, team-oriented work environment. We are looking for a leader who shares our commitment to customer satisfaction, operational excellence, and continuous improvement.