Head of Field Operations - Security Services

Charlie Mike Protective Services LLC; Phoenix (AZ); On-site; USD 75,000 - 80,000; Full time

Job summary

Charlie Mike Protective Services LLC in Phoenix HQ seeks a Director of Operations to own the performance of a single market end to end. This general manager role oversees the people, clients, compliance posture, and the financial results of every contract in your territory.

You will build and lead the field organization that delivers our service — recruiting and retaining agents, keeping every post filled with qualified personnel, and ensuring clients renew because the service is genuinely

Qualifications

• 5+ years of operations leadership experience with a large hourly, distributed workforce.
• Proven track record hiring, developing, disciplining, and terminating employees at scale, in compliance with employment law.
• Direct experience with 24/7 scheduling and multi-site coverage.

Responsibilities

• Own the full employment lifecycle for officers and field supervisors: recruiting, interviewing, hiring, onboarding, coaching, discipline, and termination.
• Partner with HR to ensure all hiring, corrective action, and separation decisions are documented and defensible under employment law.
• Build a recruiting pipeline that keeps pace with contract growth and turnover.
• Drive retention through supervision quality, schedule stability, recognition, and career pathing from officer to supervisor to account manager.
• Set performance standards and hold supervisors accountable for enforcing them in the field.

Skills

Operations leadership

Recruiting

Onboarding

Scheduling

Timekeeping

Client relations

HR policy

Post orders

Job description

Charlie Mike Protective Services LLC in Phoenix HQ seeks a Director of Operations to own the performance of a single market end to end. This general manager role oversees the people, clients, compliance posture, and the financial results of every contract in your territory.

You will build and lead the field organization that delivers our service — recruiting and retaining agents, keeping every post filled with qualified personnel, and ensuring clients renew because the service is genuinely