Head of Field Operations — 24/7 Energy Fleet

Critical Loop, Inc.; United States; On-site; USD 190,000 - 260,000; Full time

Benefits offered by this job

Equity ownership

Health coverage HRA

Retirement plan

Unlimited PTO

Job summary

Critical Loop, Inc. in Torrance, CA is seeking a Head of Operations to own the deployments from mobilization through field commissioning and the ongoing 24/7 performance and maintenance of every asset in the fleet.

You will lead a multi-disciplinary team of software, electrical, operations engineers, and field technicians, building the commissioning program and readiness criteria for project kickoffs while partnering with engineering and production to scale operations.

Qualifications

• Bachelor’s degree in Electrical Engineering, Power Systems, or a related technical field, or equivalent practical experience.
• 10+ years in field operations, commissioning, or service within energy storage, distributed generation, critical power, or a comparable field‑deployed power business, with 5+ years leading teams.
• Has run a 24/7 field service or fleet operation against uptime or response‑time commitments, including on‑call rotations and escalation management.
• Deep hands‑on electrical competence: switchgear, inverters and power conversion systems, transformers, and controls.
• Has built and run a commissioning program from scratch incl test procedures, crew certification, defect tracking, and turnover documentation
• Has owned an operations budget and shaped service agreements, LTSAs, or warranties with OEMs and contractors.
• Based in or willing to relocate to Southern California, with willingness to travel to customer sites in North America.

Responsibilities

• Run 24/7 coverage for the deployed assets: mission control, on‑call rotations, escalation paths, and response‑time commitments.
• Build preventative and corrective maintenance programs, root‑cause analysis discipline, and incident review practice.
• Establish a network operations center (NOC) instant, remote diagnosis and resolution to reduce cost per MW as we scale
• Define asset availability standards and ensure contractual performance requirements are met.
• Hold end‑to‑end accountability for field execution on every deployment: mobilization and transport, site setup and integration, commissioning tests, and field inspections.
• Build and own the commissioning program
• Hold accountability for accepting an asset from Production in the operating fleet and define and own operations readiness criteria at project kickoff
• Serve as the operational voice in engineering design, integration validation, and commissioning planning.
• Foster a culture of safety and be accountable for adherence with safety standards and emergency response protocols, incl. developing plans for critical situations and lead incident reviews
• Ensure full compliance with regulatory requirements, including utility interconnection, AHJ, and local permitting.
• Own OEM and supplier relationships for everything the fleet depends on in the field, including escalation paths when equipment underperforms.
• Run warranty claim strategy and recovery, and hold suppliers accountable to their commitments.
• Determine where to self‑perform and where to contract regional O&M partners as the fleet’s geography widens.
• Define the operating KPI incl. availability, performance and identifying the most cost‑effective operations techniques and actions.
• Build the capacity model incl. staff per MW, cycle time per deployment to ensure growth is planned rather than being reactive
• Build, mentor, and develop a high‑performing team, fostering a culture of technical superiority, collaboration and accountability.
• Build and structure the operations organization to be right sized for multiple stages for growth
• Design training programs that lets Critical Loop develop technicians internally and externally rather than competing for scarce experienced hires.

Skills

Leadership

Program management

On-call operations

Team building

Engineering collaboration

Education

Bachelor’s degree in Electrical Engineering, Power Systems, or related field

Tools

Electrical equipment

Job description

Critical Loop, Inc. in Torrance, CA is seeking a Head of Operations to own the deployments from mobilization through field commissioning and the ongoing 24/7 performance and maintenance of every asset in the fleet.

You will lead a multi-disciplinary team of software, electrical, operations engineers, and field technicians, building the commissioning program and readiness criteria for project kickoffs while partnering with engineering and production to scale operations.