Head of Field Logistics & Dispatch Operations

Figure; San Jose (CA); On-site; USD 150,000 - 225,000; Full time

Job summary

Figure, an AI robotics company in San Jose, seeks a leader to build and run field logistics and dispatch from the ground up. You will design processes, hire and manage coordinators and dispatchers, and own the equipment lifecycle across HQ, warehouses, and customer sites.

You'll partner with commercial and data teams, implement real-time location tracking, and scale the function as the company expands—driving efficiency, reliability, and strong cross‑team collaboration.

Qualifications

• 5-7+ years in logistics, dispatch, fleet operations, or field equipment coordination.
• Experience hiring, managing, and developing a team.
• Ownership of physical equipment through full cycle - dispatch, delivery, recovery, return.
• A bias toward building systems and process over working around gaps.
• Excellent communication skills - coordinating across multiple teams and external partners.
• Proficiency with tracking systems, spreadsheets, and project management tools (Google Sheets, Jira, Confluence, inventory systems).
• Valid driver's license.

Responsibilities

• Build the function: design and stand up processes, SOPs, and checklists for kitting, dispatch, delivery, and returns.
• Hire and lead a team: recruit, hire, and manage coordinators and dispatchers for day-to-day logistics.
• Own the equipment lifecycle end to end: requests, scheduling, delivery, tracking, returns, inspection, and damage logging.
• Build the real-time source of truth: establish systems giving live visibility into equipment location and availability.
• Own the transportation fleet: manage internal fleet and strategy for supplemental transport as needs scale.
• Build the contingency playbook and lead responses when issues arise in the field.

Skills

Leadership

Team building

Logistics

Problem solving

Communication

Decision making

Tools

Google Sheets

Jira

Confluence

Inventory systems

Job description

Figure, an AI robotics company in San Jose, seeks a leader to build and run field logistics and dispatch from the ground up. You will design processes, hire and manage coordinators and dispatchers, and own the equipment lifecycle across HQ, warehouses, and customer sites.

You'll partner with commercial and data teams, implement real-time location tracking, and scale the function as the company expands—driving efficiency, reliability, and strong cross‑team collaboration.