Head of Executive Support & Administration

Mission Connect ETA LLC; Beachwood (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

Mission Connect ETA LLC in Beachwood, OH seeks an Administrative Manager to serve as the President’s senior administrative partner and lead the company’s administrative and office support function. The role carries delegated authority to act on the President’s behalf on business, family and special matters, manages administrative staff, and owns policies, systems and vendors to keep the office running.

You will partner with leadership, oversee calendar and travel, design processes, and ensure

Qualifications

• Significant experience supporting a senior executive or principal in a high-trust, fast-moving setting.
• Demonstrated experience supervising administrative staff, including hiring and performance management.
• Proven ability to make sound, independent decisions with minimal direction.
• Exceptional discretion and judgment with confidential family, legal, financial information.
• Polished written and verbal communication; professional presence.
• Strong calendar, budgeting and collaboration skills; on-site work flexibility.

Responsibilities

• Lead the administrative and office support function.
• Directly supervise administrative staff; set priorities and ensure quality.
• Interview and hire administrative staff; onboard and train.
• Conduct performance reviews and coach staff.
• Design and improve administrative policies and systems.
• Develop and manage the administrative budget; oversee vendors.
• Serve as President’s primary point of contact for family.
• Manage President’s calendar, meetings, travel and communications.
• Represent President with internal and external advisers.
• Own the confidential request tracker and brief the President.
• Prepare correspondence and meeting packets.
• Lead special projects for the President.

Skills

Executive support

Staff supervision

Decision making

Discretion/confidentiality

Calendar management

Budgeting

Job description

We are seeks an Administrative Manager to serve as the President’s senior administrative partner and to lead the company’s administrative and office support function. The role carries delegated authority to act on the President’s behalf on business, family and special matters, manages the administrative and office support team, and owns the policies, systems and vendors that keep

the office running. It calls for exceptional discretion, sound independent judgment and comfort building the playbook rather than following one.

Leadership of the administrative function

• Manage the administrative and office support team, including reception and IT support staff, as a recognized department of the company with a continuing function: directly supervise administrative staff, set priorities, assign and direct their daily work, and hold the team accountable for quality and timeliness.
• Interview and select administrative and office support staff; make hiring, termination, promotion and pay recommendations to the President that are given significant weight. Onboard and train new team members.
• Conduct performance reviews, provide ongoing coaching and feedback, address performance or conduct issues in partnership with HR, and approve schedules, time off and coverage.
• Design, implement and continuously improve administrative policies, procedures and systems, including request intake, records management, document standards and confidentiality protocols.
• Develop and manage the administrative budget; select, negotiate with and oversee office vendors and service providers within delegated spending authority.

Executive partnership and delegated authority

• Serve as the President’s primary point of contact for family members and their representatives. Evaluate incoming requests, determine priority and ownership, decide which matters to resolve directly, delegate or bring to the President, and see each request through to completion.
• Exercise delegated authority over the President’s calendar, meetings, travel and communications: decide which meetings to accept, decline or redirect, and determine priorities among competing commitments without needing case-by-case approval.
• Represent the President with internal leaders and outside advisers, including counsel, accountants and real estate professionals. Set agendas, request and evaluate information, resolve open items within delegated authority, and keep transactions and initiatives on schedule.
• Own the confidential request and action tracker across business, family and special matters. Analyze status, identify risks and stalled work, recommend courses of action, and brief the President with concise, decision-ready summaries.
• Prepare and review correspondence, briefing materials and meeting packets, and determine what information is shared with whom.
• Lead special projects and assignments for the President from planning through execution, coordinating the work of internal staff and outside parties.

Qualifications

• Significant experience supporting a senior executive or principal in a high-trust, fast-moving setting. Family office and/or real estate experience preferred.
• Demonstrated experience supervising administrative or support staff, including hiring, training, scheduling and performance management.
• Proven ability to make sound, independent decisions on matters of consequence; strong organization, prioritization and execution under ambiguity with minimal direction.
• Exceptional discretion and judgment with confidential family, legal, financial, personnel and transaction information.
• Polished written and verbal communication; calm, professional presence with family members, leaders and external advisers.
• Strong calendar, document, spreadsheet, budgeting and collaboration skills; ability to work on site and adjust quickly as priorities change.