Head of Event Strategy & Guest Experience

VH Lisle LLC; Chicago (IL); On-site; USD 95,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Six paid company holidays and one浮浮?

Job summary

VH Lisle LLC at The Westin Michigan Avenue in Chicago seeks a Director of Event Planning to manage the event planning team and oversee the pre-event and post-event processes, ensuring smooth turnover from sales to operations and back to sales.

The role emphasizes maximizing revenue opportunities, accurate catering and group room forecasting, and delivering exceptional guest service while leading a department's financial performance.

Qualifications

• High school diploma or GED; 4 years' experience in the event management, food and beverage, sales and marketing, or related professional area and minimum of two (2) years of progressive leadership experience, including direct responsibility for leading, coaching, and developing a team.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years' experience in the event management, food and beverage, sales and marketing, or related professional area.

Responsibilities

• Review assignments of all events turned over to Event Planning team.
• Oversees for turned opportunities’ function space and group room blocks.
• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
• Leads execution of activities to support the Event Management strategy.
• Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts.
• Leads discussions to review event complexity and proactively avoid service challenges and failures.
• Ensures the property is apprised of all groups that will impact property operations.
• Manages customer budgets to maximize revenue and meet customer needs.
• Maintains inventories to maximize customer satisfaction and revenue opportunities.
• Works with highly complex or high profile groups when financial impact will be significant.

Skills

Event management

Staff leadership

Forecasting

Budget management

Education

High school diploma or GED

2-year degree in Hospitality/Business Administration

Job description

VH Lisle LLC at The Westin Michigan Avenue in Chicago seeks a Director of Event Planning to manage the event planning team and oversee the pre-event and post-event processes, ensuring smooth turnover from sales to operations and back to sales.

The role emphasizes maximizing revenue opportunities, accurate catering and group room forecasting, and delivering exceptional guest service while leading a department's financial performance.