Head of Event Operations & Crowd Leadership

TAPP Film; United States; On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Job summary

BEST Crowd Management in El Paso, TX seeks a General Manager for Event Operations & Crowd Management to lead large-scale events and ensure safety, guest experience, and profitability. You will oversee crowd operations, staffing, security coordination, and post-event reviews across venues such as convention centers, arenas, and stadiums.

The role requires 3+ years of leadership in event operations, crowd management experience, and a Bachelor’s degree.

Qualifications

• Bachelor's degree or equivalent in a relevant field.
• Minimum 3+ years of leadership in event operations.
• Direct experience managing crowd operations at large-scale events.
• Experience with convention centers, stadiums, arenas, or large venues.
• Strong leadership, organizational and communication skills.
• Ability to manage multiple events and priorities in a fast-paced environment.

Responsibilities

• Lead all event operations and crowd management for venues and client accounts.
• Oversee event staffing, event security coordination, guest services, and operational planning.
• Manage full operational lifecycle of events including planning, staffing, execution, and post-event review.
• Ensure safe and effective crowd flow, access control, and guest experience at large public events.
• Maintain strong relationships with venue leadership, convention center management, promoters, and clients.
• Monitor operational performance, event profitability, labor planning, and cost management.
• Manage event contracts including budgeting, staffing plans, scheduling, and invoicing.
• Lead, coach, and develop operations managers, supervisors, and event staff teams.
• Recruit and train new team members based on event and operational needs.
• Identify opportunities to improve event operations efficiency and customer satisfaction.
• Communicate operational updates and performance metrics to leadership.
• Travel up to 25% as needed.

Skills

Leadership experience

Crowd management

Event operations

Communication skills

Multi-event management

Education

Bachelor's degree in Business or related field

Job description

BEST Crowd Management in El Paso, TX seeks a General Manager for Event Operations & Crowd Management to lead large-scale events and ensure safety, guest experience, and profitability. You will oversee crowd operations, staffing, security coordination, and post-event reviews across venues such as convention centers, arenas, and stadiums.

The role requires 3+ years of leadership in event operations, crowd management experience, and a Bachelor’s degree.