Head of Enterprise Operations

SkyWater Search Partners; Minneapolis (MN); On-site; USD 180,000 - 240,000; Full time

Job summary

Portico Benefit Services in Minneapolis, MN is seeking a Head of Enterprise Operations to lead a pivotal phase of operational evolution and scale across the organization.

Reporting to the Chief Operating Officer, the role oversees Portico’s Enterprise Operations with 36 staff across customer service, B2B client experience, and related benefit administration, driving a more disciplined operating model with stronger metrics and dashboards.

Responsibilities

• Lead approximately 36 employees across customer service, B2B client experience, operational shared services, case installation, and related benefit administration functions.
• Help build and mature enterprise capabilities in areas such as portfolio and program management, vendor relationship management, workforce planning, and operational performance management.
• Create greater visibility, consistency, and accountability across Portico’s operations, establishing stronger metrics, dashboards, management routines, service standards, project delivery disciplines, and repeatable processes.
• Move between high-level strategy and detailed execution as a hands-on change leader who strengthens current operations and develops teams.
• Operate in a hybrid environment based in the Twin Cities, with flexibility for in-office and remote work; occasional travel may be required.

Job description

Portico Benefit Services is seeking a Head of Enterprise Operations to lead a critical next phase of operational evolution across the organization.

Reporting to the Chief Operating Officer and serving as a member of the Operational Leadership Team, this leader will oversee Portico’s Enterprise Operations function while helping implement and continuously strengthen a more scalable, disciplined operating model. The role will connect strategy with execution across people, process, technology, data, governance, and service delivery.

The Head of Enterprise Operations will lead approximately 36 employees across customer service, B2B client experience, operational shared services, case installation, and related benefit administration functions. The role will also help build and mature enterprise capabilities in areas such as portfolio and program management, vendor relationship management, workforce planning, and operational performance management.

A major focus of the role will be creating greater visibility, consistency, and accountability across Portico’s operations. This includes establishing stronger metrics, dashboards, management routines, service standards, project delivery disciplines, and repeatable processes that support both day-to-day performance and long-term growth.

This is an opportunity for an experienced operations leader who can move comfortably between high-level strategy and detailed execution. The right person will be a hands-on change leader who can strengthen current operations, develop teams, improve enterprise discipline, and help Portico build the capabilities needed to operate and grow at scale.

****This role operates in a hybrid environment based in the Twin Cities, with flexibility for in-office and remote work. Occasional travel may be required to support leadership meetings, staff events, or external partnerships.