Head of Enterprise Fraud Operations

Central-Bank-c44c5195; Jefferson City (MO); On-site; USD 150,000 - 220,000; Full time

Job summary

Central Bank is seeking a Director of Fraud Operations to design, build, and lead a centralized fraud function. You will establish governance, staffing, case management, analytics, and prevention strategies to reduce losses and protect customers.

You will partner with the CRO and business leaders, drive enterprise-wide fraud risk reduction, and ensure compliance with BSA and security standards while building a high-performing team across multiple locations.

Qualifications

• Bachelor's degree in Business, Finance, Criminal Justice, Risk Management, Banking, or related field.
• Advanced degree preferred.
• Minimum of 8-10 years of progressive experience in fraud operations, fraud investigations, financial crimes, risk management, banking operations, or related disciplines.
• Minimum of 5 years of leadership experience managing teams, developing talent, and leading organizational change.
• Demonstrated experience building, implementing, or managing enterprise fraud programs or fraud operations functions.
• Experience implementing fraud technology solutions, case management platforms, analytics tools, and reporting capabilities.
• Strong understanding of fraud detection methodologies, fraud mitigation strategies, investigations, and customer protection practices.
• Proven ability to collaborate effectively with executive leadership and cross-functional stakeholders.

Responsibilities

• Design, implement, and lead Central Bank's centralized fraud operating model.
• Establish fraud governance, operating procedures, staffing strategies, reporting frameworks, and performance standards.
• Lead the transition of fraud responsibilities from market-based teams into a centralized enterprise fraud function.
• Implement and optimize enterprise fraud case management capabilities, technology, and workflows.
• Direct fraud investigations, mitigation efforts, recovery activities, and case management operations.
• Develop fraud analytics, management reporting, performance metrics, and executive dashboards.
• Identify emerging fraud threats, trends, and vulnerabilities and develop proactive prevention and mitigation strategies.
• Oversee quality assurance, operational effectiveness, and continuous improvement initiatives across Fraud Operations.
• Build, lead, and develop a high-performing fraud operations team consisting of supervisors, investigators, and related fraud personnel.
• Partner with business line leaders, market leaders, designated market liaisons, and fraud advisory groups to strengthen fraud prevention and customer protection efforts.
• Provide executive leadership and strategic direction for enterprise fraud risk reduction initiatives.
• Comply with all applicable banking regulations, including Bank Secrecy Act requirements and information security standards.
• Perform other duties as assigned or as needed.

Skills

Leadership

Fraud risk management

Cross-functional collaboration

Analytical skills

Communication

Education

Bachelor's degree in Business, Finance, Criminal Justice, Risk Management, Banking, or related field

Advanced degree preferred

Tools

Fraud technology platforms

Case management platforms

Analytics tools

Reporting capabilities

Job description

Central Bank is seeking a Director of Fraud Operations to design, build, and lead a centralized fraud function. You will establish governance, staffing, case management, analytics, and prevention strategies to reduce losses and protect customers.

You will partner with the CRO and business leaders, drive enterprise-wide fraud risk reduction, and ensure compliance with BSA and security standards while building a high-performing team across multiple locations.