Head of Enterprise Client Partnerships (Remote)

Bright Horizons Family Solutions, LLC.; Massachusetts; Remote; USD 94,000 - 129,000; Full time

Benefits offered by this job

Health insurance

Bonus

RSUs

Paid holidays

401(k)

Job summary

Bright Horizons Family Solutions, LLC. seeks a Director, Multi-Service Strategic Client Relations to lead executive-level relationships for employer-sponsored clients across Family Solutions and center networks.

The role focuses on retention, growth, and aligning client goals with operational execution and financial stewardship. The position emphasizes cross-functional leadership, strategic planning, and delivering measurable value, with remote work available in the United States.

Qualifications

• 7–10+ years of strategic account management, client success, benefits consulting, workforce solutions, or related B2B relationship management experience.
• Experience supporting multi-line-of-business client portfolios and partnering with operational and financial stakeholders.
• Ability to travel as required to support strategic client relationships.

Responsibilities

• Serve as the strategic relationship leader across multiple Bright Horizons lines of business.
• Build and maintain executive-level relationships with HR, Benefits, Total Rewards, Talent, DEI, and senior leaders.
• Lead a coordinated client strategy across employer-sponsored child care centers and Family Solutions offerings.
• Develop, monitor, and optimize annual operating budgets and enrollment projections.
• Support pricing strategies, contract negotiations, and financial recommendations.
• Negotiate with executive leadership on complex commercial arrangements and risk considerations.
• Monitor portfolio financial performance to improve profitability and client value.
• Provide strategic oversight of center performance and long-term sustainability.

Skills

Strategic account management

Executive relationship management

Customer retention

Cross-functional collaboration

Travel willingness

HR/Benefits knowledge

B2B sales

Education

Bachelor's Degree

Job description

Bright Horizons Family Solutions, LLC. seeks a Director, Multi-Service Strategic Client Relations to lead executive-level relationships for employer-sponsored clients across Family Solutions and center networks.

The role focuses on retention, growth, and aligning client goals with operational execution and financial stewardship. The position emphasizes cross-functional leadership, strategic planning, and delivering measurable value, with remote work available in the United States.