Head of End-to-End Consumer Platform & Experience

Pfizer; New York (NY); On-site; USD 215,000 - 358,000; Full time

Benefits offered by this job

Health benefits (medical, prescription

Dental and vision coverage

401(k) with Pfizer matching

Paid vacation, holidays and personal/s

Paid caregiver/parental leave

Job summary

Pfizer seeks an Obesity Platform owner to lead the entire patient journey from enrollment to loyalty and fulfillment, shaping the consumer experience without a predefined roadmap. This builder role demands steering product decisions that keep patients engaged with their treatment and drive platform impact across marketing, product, engineering, and agency partners.

The incumbent will own end-to-end strategy, platform functionality, enrollment, CRM/loyalty programs, and vendor relations, while

Qualifications

• Bachelor's degree required; MBA or advanced degree preferred.
• 12+ years of digital consumer products or platform leadership experience with direct revenue or P&L accountability.
• Proven track record building or scaling a consumer-facing digital platform or e-commerce business.
• Experience partnering with product and engineering teams to ship consumer-facing features against a roadmap.

Responsibilities

• End-to-end customer journey and digital experience strategy.
• Consumer platform functionality, product roadmap, and feature prioritization.
• Enrollment and patient experience.
• CRM and loyalty strategy and execution for consumers.
• Vendor and technology partner relationships that power the platform.
• HCP platform experience and navigation to content.
• Represent platform strategy, roadmap, and performance to senior Pfizer leadership.

Skills

Digital product leadership

E-commerce platform

P&L accountability

Cross-functional leadership

CRM & loyalty

Education

Bachelor's degree

MBA or advanced degree

Tools

CRM systems

Vendor management tools

Job description

Pfizer seeks an Obesity Platform owner to lead the entire patient journey from enrollment to loyalty and fulfillment, shaping the consumer experience without a predefined roadmap. This builder role demands steering product decisions that keep patients engaged with their treatment and drive platform impact across marketing, product, engineering, and agency partners.

The incumbent will own end-to-end strategy, platform functionality, enrollment, CRM/loyalty programs, and vendor relations, while