Senior Director, Consumer Platform

Pfizer; New York (NY); On-site; USD 215,000 - 358,000; Full time

Benefits offered by this job

Health benefits (medical, prescription

Dental and vision coverage

401(k) with Pfizer matching

Paid vacation, holidays and personal/s

Paid caregiver/parental leave

Job summary

Pfizer seeks an Obesity Platform owner to lead the entire patient journey from enrollment to loyalty and fulfillment, shaping the consumer experience without a predefined roadmap. This builder role demands steering product decisions that keep patients engaged with their treatment and drive platform impact across marketing, product, engineering, and agency partners.

The incumbent will own end-to-end strategy, platform functionality, enrollment, CRM/loyalty programs, and vendor relations, while

Qualifications

• Bachelor's degree required; MBA or advanced degree preferred.
• 12+ years of digital consumer products or platform leadership experience with direct revenue or P&L accountability.
• Proven track record building or scaling a consumer-facing digital platform or e-commerce business.
• Experience partnering with product and engineering teams to ship consumer-facing features against a roadmap.

Responsibilities

• End-to-end customer journey and digital experience strategy.
• Consumer platform functionality, product roadmap, and feature prioritization.
• Enrollment and patient experience.
• CRM and loyalty strategy and execution for consumers.
• Vendor and technology partner relationships that power the platform.
• HCP platform experience and navigation to content.
• Represent platform strategy, roadmap, and performance to senior Pfizer leadership.

Skills

Digital product leadership

E-commerce platform

P&L accountability

Cross-functional leadership

CRM & loyalty

Education

Bachelor's degree

MBA or advanced degree

Tools

CRM systems

Vendor management tools

Job description

Role Summary

As the Obesity Platform owner, you'll own the entire patient journey end to end, enrollment, commerce, loyalty, HCP experience, with a mandate to make starting and staying on treatment as effortless as anything else in a person's life. There's no roadmap to inherit here, there's one to write, backed by a launch that will shape how an entire category thinks about the consumer experience. This is a builder's role, for someone who wants their product decisions to be the reason people actually stay on their medicine.

Key Responsibilities

• End-to-end customer journey and digital experience strategy
• Consumer platform functionality, product roadmap, and feature prioritization
• Enrollment and patient experience
• Pharmacy and fulfillment relationships that get therapy into patients' hands
• Commerce model and experience optimization
• CRM and loyalty strategy and execution for consumers
• Vendor and technology partner relationships that power the platform
• HCP platform experience and navigation to content
• Represent platform strategy, roadmap, and performance to senior Pfizer leadership

Leadership Capabilities

• Sets a clear platform vision and rallies a cross-functional team of marketing, product, engineering, and agency partners around it
• Builds trust with senior stakeholders across enterprises
• Coaches and develops leaders who report into this role as the team scales
• Comfortable making judgment calls with incomplete data
• Demonstrated ability to influence and align peers who do not report to them, and to develop and guide the work of other leaders toward a shared outcome

Basic Qualifications

• Bachelor's degree required; MBA or advanced degree preferred
• 12+ years of experience in digital consumer products, e-commerce, or platform leadership, including direct revenue or P&L accountability
• Proven track record building or scaling a consumer-facing digital platform or e-commerce business
• Experience partnering with product and engineering teams to ship consumer-facing features against a roadmap

Preferred Qualifications

• Merchant-style experience running an e-commerce business, not only a marketing function around one
• Healthcare or wellness-space experience preferred
• Experience with CRM and loyalty platforms and with vendor and partner management at scale

The annual base salary for this position ranges from $214,900.00 to $358,100.00. In addition, this position is eligible for participation in Pfizer's Global Performance Plan with a bonus target of 22.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

This role is posted in multiple locations. If you are applying for the role in an secondary job posting location where pay transparency regulations apply, your Talent Advisor will share the local pay information with you during the first interview.

Relocation assistance may be available based on business needs and/or eligibility.

Candidates must be authorized to be employed in the U.S. by any employer.

U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and cond