Head of Digital Workplace Transformation

Open Systems Technologies; New York (NY); Hybrid; USD 150,000 - 210,000; Full time

Job summary

Open Systems Technologies is seeking a senior leader to own the Digital Workspace strategy across multi-site environments. You will drive modernization of End User Computing, manage assets and contracts, and ensure service resilience with strong vendor oversight.

This hybrid role requires a track record of delivering enterprise-grade end-user services, cross-functional leadership, and the ability to influence stakeholders at all levels.

Qualifications

• Bachelor's degree or equivalent experience in IT or enterprise technology.
• 10+ years in IT/digital workplace with at least 5 years in a senior leadership role.
• Proven success delivering large-scale digital workplace transformations.
• Strong experience delivering enterprise-level end-user services including Microsoft 365 and Teams.

Responsibilities

• Define and own a multi-year Digital Workspace strategy aligned with tech and people strategies.
• Lead modernization and automation for End User Computing platforms.
• Oversee asset lifecycle, patching, EOL/EOS, and upgrade planning.
• Benchmark against best practices to differentiate the organization.
• Ensure production service resilience; manage incidents, SLAs, and KPIs.
• Collaborate with Infrastructure Engineering and Architecture for end-user services and devices.
• Document risk controls, tests, and align with standards for continual improvement.
• Oversee vendor relationships and budgeting for maintained services contracts.
• Lead quarterly DR testing across datacenters and cloud services.
• Coach and develop a team of managers, engineers, and product owners.
• Foster continuous improvement and outcomes-focused delivery.
• Represent the function in senior leadership forums and cross-functional task forces.

Skills

Leadership

Digital workplace strategy

Vendor management

Program delivery

Team development

Service management

Stakeholder engagement

Education

Bachelor's degree

Tools

Microsoft 365

Teams

Monitoring tools

Backup/DR tooling

Job description

Open Systems Technologies is seeking a senior leader to own the Digital Workspace strategy across multi-site environments. You will drive modernization of End User Computing, manage assets and contracts, and ensure service resilience with strong vendor oversight.

This hybrid role requires a track record of delivering enterprise-grade end-user services, cross-functional leadership, and the ability to influence stakeholders at all levels.