Head of Digital Experiences

Southern Hobby Distribution, LLC; Nashville (TN); Remote; USD 180,000 - 280,000; Full time

Job summary

Collectivus Holdings seeks a strategic Head of Digital Experiences to lead vision, strategy, and performance of our external digital platforms, including LMS and Sorted app.

You will translate business needs into digital priorities, partner with Technology, Product, Sales, and Operations, and drive scalable delivery with measurable outcomes across the portfolio. Strong leadership and data-driven decision making are essential.

Qualifications

• 10+ years in digital product/strategy leadership.
• Proven track record delivering customer-facing platforms.
• Bachelor’s degree or higher, in a related field.

Responsibilities

• Develop and own the enterprise-wide digital product roadmap.
• Lead cross-functional teams across business units and vendors.
• Improve customer and partner experiences with data-driven insights.

Skills

Digital strategy

Product ownership

Customer experience

Cross-functional leadership

Data-driven decisions

Education

Bachelor's degree or equivalent

Tools

SaaS platforms

LMS platforms

Retail tech

Job description

Brief Description At Collectivus Holdings, we bring together some of the most recognized and loved brands across the collecting, trading card game, and hobby industries. Backed by a century of collective experience, we’re building what’s next through innovative products, exceptional quality, and unforgettable customer experiences.

Brief Description At Collectivus Holdings, we bring together some of the most recognized and loved brands across the collecting, trading card game, and hobby industries. Backed by a century of collective experience, we’re building what’s next through innovative products, exceptional quality, and unforgettable customer experiences.

Our teams and brands serve passionate communities around the world—and we’re looking for equally passionate people to help us grow.

Website: https://www.collectivusholdings.com/

Global Locations: Aarhus - Dallas - Delhi - Lisbon - Nashville - Remote Worldwide

Job Title: Head of Digital Experiences

Reporting Line: CEO

Collectivus Holdings is seeking a strategic and execution-focused Head of Digital Experiences to lead the vision, strategy, performance, and the ongoing evolution of our external-facing digital platforms across our portfolio of businesses.

This leader will oversee the digital product strategy and roadmap for our Learning Management System (LMS), Sorted app, and other customer-, retailer-, and partner-facing digital experiences.

The role is responsible for ensuring our digital products deliver meaningful value to users, support business objectives, and create a connected, intuitive experience across the Collectivus ecosystem.

Working closely with business leaders, Technology, Product, Sales, and Operations, this individual will translate business needs into clear digital priorities, partner on scalable software delivery and support processes, and drive measurable results.

Key Responsibilities

Digital Strategy & Leadership

• Develop and own the enterprise-wide strategy for external-facing digital products and experiences.
• Establish a cohesive digital vision across Collectivus businesses while addressing the unique needs of each brand and customer segment.
• Identify opportunities to improve customer engagement, retailer adoption, operational efficiency, and revenue through digital solutions.
• Build and manage a prioritized digital roadmap aligned with business objectives, available resources, and expected returns.
• Evaluate new digital opportunities, partnerships, and capabilities that support long-term business growth.

Digital Product Ownership

• Learning Management System (LMS): Guide platform development, user experience, educational content delivery capabilities, community engagement, and adoption.
• Sorted App: Own the product vision, user experience, feature prioritization, and ongoing evolution of the platform.
• Additional Digital Experiences: Provide oversight and strategic alignment for other external-facing websites, applications, portals, and digital tools across the organization.
• Ensure each platform has a defined product strategy, roadmap, ownership structure, and measurable performance expectations.

Customer & Partner Experience

• Champion a customer-first approach to digital product development.
• Ensure digital experiences are intuitive, reliable, accessible, and aligned with customer and partner needs.
• Use customer feedback, usage analytics, and market insights to inform product enhancements.
• Identify opportunities to create more connected experiences across platforms and business units.
• Partner with commercial teams to improve digital adoption, engagement, and customer retention.

Execution & Cross-Functional Collaboration

• Partner with Product Engineering to translate product requirements into scalable, secure, reliable solutions, with clear accountability for product priorities, engineering execution, and business acceptance.
• Work with business leaders to understand priorities, evaluate requests, and establish clear product requirements.
• Lead product prioritization and make recommendations on resource allocation and investment.
• Establish clear product milestones, acceptance criteria, launch readiness expectations, and accountability for digital initiatives in partnership with delivery teams.
• Coordinate internal teams and external vendors to ensure successful product development and launches.
• Identify and resolve competing priorities, dependencies, and execution risks.
• Ensure new functionality is supported by appropriate launch, training, and adoption plans.
• Ensure each product has appropriate production-readiness criteria, monitoring, service expectations, documentation, and support arrangements before launch.
• Help establish a scalable keep-the-lights-on (KTLO) operating model for digital products, including service ownership, support processes, incident escalation, and ongoing enhancements.
• Define clear decision rights and handoffs among product, engineering, project delivery, and operations teams, including ownership of requirements, technical delivery, business acceptance, and production support.

Business Performance & Accountability

• Establish KPIs for each digital platform, including revenue and monetization where applicable, user adoption, engagement, retention, customer satisfaction, and financial performance.
• Own digital product operating budgets and develop business cases for new digital investments, including anticipated benefits, costs, and ROI.
• Monitor product performance and use data to guide prioritization and continuous improvement.
• Provide regular updates to executive leadership on roadmap progress, performance, risks, and investment needs.
• Evaluate the effectiveness of existing platforms and recommend where to invest, improve, consolidate, or discontinue functionality.

Team & Vendor Leadership

• Build and lead a high-performing digital product function as business needs evolve.
• Establish clear roles, responsibilities, and decision-making processes across digital initiatives.
• Manage relationships with external development partners, technology vendors, and service providers.
• Foster a culture of accountability, collaboration, continuous improvement, and measurable outcomes.

Qualifications & Experience

• Bachelor's degree in Business, Technology, Digital Product Management, or a related field; equivalent experience considered.
• 10+ years of progressive experience in digital product management, digital strategy, or platform leadership.
• Demonstrated experience leading multiple customer-facing digital products or platforms.
• Strong understanding of product development, user experience, platform integrations, and digital ecosystems.
• Experience with SaaS platforms, mobile applications, LMS platforms, or retailer-facing technology strongly preferred.
• Proven ability to develop digital roadmaps and translate business objectives into actionable product priorities.
• Experience managing cross-functional teams, technical resources, and external development partners.
• Strong commercial acumen, including experience evaluating product investments, business cases, and ROI.
• Demonstrated ability to use data and customer insights to improve digital performance.
• Experience operating across multiple businesses, brands, or international markets preferred.

Leadership Competencies

• Strategic Thinking: Connects digital capabilities to broader business priorities and long-term growth opportunities.
• Execution & Accountability: Translates strategy into measurable outcomes, clear ownership, and consistent delivery.
• Customer Focus: Understands the needs of retailers, partners, and end users and uses those insights to guide decisions.
• Commercial Acumen: Evaluates digital investments based on business value, adoption, cost, and return.
• Cross-Functional Influence: Builds alignment across business and technical teams without relying solely on direct reporting authority.
• Pragmatic Problem-Solving: Balances innovation with business realities, prioritizing solutions that deliver meaningful results.

Measures of Success

Success In This Role Will Be Evaluated Through

• Delivery against an approved, prioritized digital product roadmap.
• Increased adoption and engagement across LMS, Sorted, and other digital platforms.
• Improved customer and partner experience, measured through feedback and product performance.
• Achievement of agreed commercial and operational KPIs for each platform.
• On-time delivery of key digital initiatives within approved budgets.
• Clear product ownership, prioritization, and accountability across the organization.
• Demonstrated business value and return on digital investments.