Head of Digital Experience & E‑Commerce

Foresthillspalmcityflorida; Florida; On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with Company Match

Tuition Reimbursement

Competitive benefits

Job summary

Everstory Partners is seeking a Digital Experience & E-commerce Manager to oversee website operations, optimize user journeys, and drive online revenue. You will lead e-commerce capabilities, digital marketing initiatives, and analytics-driven improvements in collaboration with marketing, IT, and external partners.

The role requires five years of related experience, proficiency with CMS and e-commerce platforms, GA4 expertise, and a focus on conversion optimization.

Qualifications

• Bachelor's degree in Marketing, Business, E-commerce, or related field preferred, or equivalent experience.
• Minimum of five years of experience in website management, digital marketing, or e-commerce with proven performance improvements.
• Hands-on e-commerce experience including product/service listings, pricing, and online purchasing processes.
• Proficiency with CMS and e-commerce platforms (WordPress, Shopify or similar).
• Experience with website analytics, SEO, and conversion optimization tools (GA4 required).
• Familiarity with CRM systems and marketing automation; HubSpot preferred.

Responsibilities

• Oversee day-to-day website management and continuous improvement for accurate content, pricing, and product information.
• Optimize navigation, mobile usability, landing pages, and forms to improve customer experience and conversion.
• Lead planning and implementation of e-commerce capabilities including listings, purchasing, and order tracking.
• Manage digital merchandising, pricing visibility, and checkout experiences to boost online revenue.
• Coordinate with Sales, Operations, IT, and agencies to align enhancements with business needs.
• Coordinate social media, email, paid search, and digital advertising to drive traffic and leads.
• Guide SEO, content, and online reputation initiatives with internal teams and agencies.
• Optimize the digital customer journey from engagement to lead capture and CRM interactions.
• Support CRM integration and automated communications with Marketing Systems Specialist.
• Evaluate AI-enabled tools to enhance content, personalization, and efficiency.

Skills

Website management

Digital marketing

E-commerce

SEO

Analytics

CRM integration

Education

Bachelor's degree in Marketing, Business or E-commerce

Tools

WordPress

Shopify

Google Analytics 4

Looker Studio

ReviewTrackers

Sprout Social

HubSpot

Job description

Everstory Partners is seeking a Digital Experience & E-commerce Manager to oversee website operations, optimize user journeys, and drive online revenue. You will lead e-commerce capabilities, digital marketing initiatives, and analytics-driven improvements in collaboration with marketing, IT, and external partners.

The role requires five years of related experience, proficiency with CMS and e-commerce platforms, GA4 expertise, and a focus on conversion optimization.