Head of Data Operations Center: AI-Driven Observability

Equifax; Alpharetta (GA); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Healthcare

401(k) matching

Paid time off

Career development platform

Job summary

Equifax in Alpharetta, GA seeks an operational architect and acceleration leader for its Data Operations Center. You will scale a SOC-inspired control tower to monitor data quality, integrity, and lineage across consumer and commercial exchanges.

You will guide a US-based DOC team, drive automation with ML-based anomaly detection, and implement remediation scripts to reduce manual work and false alerts, while ensuring regulatory compliance.

Qualifications

• Bachelor's degree in a quantitative field.
• 7+ years of leadership experience in data operations, systems monitoring, SOC/NOC, data quality engineering, or data observability in a regulated industry.
• 5+ years directly managing technical or analytical staff, developing senior contributors.
• Proven experience leading digital transformation toward automated, alert-driven, self-healing models.

Responsibilities

• Architect & Scale Data Observability: Lead the expansion of a SOC-inspired control tower with continuous monitoring of data in motion across key dimensions.
• Lead and Develop DOC Team: Manage a US-based team, mentor staff, and advance observability tool adoption (e.g., Anomalo).
• Drive Next-Gen Automation & AI Integration: Partner to deploy validation gatekeepers, ML-driven anomaly detection, and automated remediation scripts (SQL, Python, dbt).
• Command Incident Management & Root Cause Analysis: Oversee incident lifecycle and improve MTTD/MTTR and reduce escaped defects.
• Drive Furnisher Advocacy & Quality Scorecards: Create Data Quality Scorecards to coach furnishers on ingestion formats, Metro 2 guidelines, and compliance.

Skills

Data observability

Incident management

ML-driven anomaly detection

SQL

Python

dbt

Data governance

Leadership

Education

Bachelor's degree in a data-related field

Tools

Anomalo

Monte Carlo

Bigeye

Snowflake

BigQuery

Job description

Equifax in Alpharetta, GA seeks an operational architect and acceleration leader for its Data Operations Center. You will scale a SOC-inspired control tower to monitor data quality, integrity, and lineage across consumer and commercial exchanges.

You will guide a US-based DOC team, drive automation with ML-based anomaly detection, and implement remediation scripts to reduce manual work and false alerts, while ensuring regulatory compliance.