Director, Data Operations Center & Observability

Equifax (External); Alpharetta (GA); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Healthcare package

401k matching

Paid time off

Career development platform

Job summary

Equifax seeks an operational architect and acceleration leader for its Data Operations Center (DOC) to scale data observability and automation while maintaining strict regulatory compliance. You will bridge operational engineering with real-time vigilance, driving AI-enabled remediation and anomaly detection across data flows.

You will lead a US-based team, architect a SOC-inspired control tower, and partner with Technology, Data & Analytics, and AI leaders to improve data uptime, MTTR, and data

Qualifications

• Bachelor’s degree in a quantitative field (data science, analytics, MIS, engineering, math).
• 7+ years in data operations, monitoring, or SOC/NOC leadership within regulated environments.
• 5+ years of direct people management and coaching of senior ICs.
• Experience moving from manual data checks to automated, alert-driven pipelines.
• Familiarity with modern data architectures and cloud data warehouses.

Responsibilities

• Architect & scale data observability across data in motion, monitoring accuracy, completeness, timeliness, and lineage.
• Lead and develop a US-based DOC team, mentoring and advancing observability skills and automated pipelines.
• Drive automation and AI integration with gatekeepers, ML anomaly detection, and remediation scripts (SQL, Python, dbt).
• Oversee incident management lifecycle, conduct RCAs, improve MTTD/MTTR, reduce escape defects.
• Drive Data Quality Scorecards and furnishers’ compliance with Metro 2 and related standards.
• Ensure rapid execution against SLAs, allocate resources, and reduce anomaly recurrence with ownership.
• Safeguard regulatory and enterprise integrity by enforcing governance and controls per FCRA & related guidelines.

Skills

Data operations leadership

Data observability

Team development

Incident management

Regulatory compliance

Education

Bachelor's degree in Data Science / Analytics / MIS

Tools

Snowflake

BigQuery

Monte Carlo

Anomalo

Bigeye

SQL

Python

dbt

Job description

Equifax seeks an operational architect and acceleration leader for its Data Operations Center (DOC) to scale data observability and automation while maintaining strict regulatory compliance. You will bridge operational engineering with real-time vigilance, driving AI-enabled remediation and anomaly detection across data flows.

You will lead a US-based team, architect a SOC-inspired control tower, and partner with Technology, Data & Analytics, and AI leaders to improve data uptime, MTTR, and data