Head of Data Center Operations & Onboarding

Serverfarm; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

401k

Medical coverage

Dental coverage

Vision coverage

Job summary

Serverfarm is seeking an Ops Lead to manage the InCommand Operations team, owning site onboarding, data governance, and customer interactions. The role requires hands-on leadership, deep process knowledge, and the ability to grow the team as the business expands.

You will partner with Integrations and Development to ensure accurate site data, robust telemetry, and reliable service for customers across our data-center platforms.

Qualifications

• 5+ years in or around data centers with 2+ years in people leadership.
• Led end-to-end projects with internal and external stakeholders.
• Experience with SCADA/BMS/EPMS and reading construction docs.
• Daily use of AI tools to extract, structure and validate data.
• Strong data skills: Excel, Power Query, SQL; comfortable with CSV/JSON.
• Clear communication and ability to explain complex topics to non-technical readers.

Responsibilities

• Manage InCommand Operations team day-to-day; set priorities and coach engineers.
• Own operating standards; keep procedures current and train new hires.
• Lead onboarding of customers/sites from kickoff to go-live; plan and schedule.
• Document site data and telemetry requirements with Integrations.
• Collaborate with Development to reproduce defects and write improvements.

Skills

DC ops leadership

Project management

stakeholder coordination

Data analysis

AI tooling usage

Communication

Problem solving

Tools

Python

PowerShell

REST APIs

SCADA/Building systems

Job description

Serverfarm is seeking an Ops Lead to manage the InCommand Operations team, owning site onboarding, data governance, and customer interactions. The role requires hands-on leadership, deep process knowledge, and the ability to grow the team as the business expands.

You will partner with Integrations and Development to ensure accurate site data, robust telemetry, and reliable service for customers across our data-center platforms.