Head of Customer Support (Fully Remote)

Abridge; United States; Remote; USD 180,000 - 270,000; Full time

Benefits offered by this job

Flexible PTO

Medical/dental/vision

Job summary

Abridge is an AI-powered healthcare platform that turns patient-clinician conversations into structured clinical notes in real-time. We are a growing team of MDs, AI scientists, engineers, and creatives empowering people to make care make more sense.

The Head of Customer and Technical Support will lead a 25+ strong team, owning the strategy, headcount planning, and budget. You will drive AI-enabled, human-centered support across the organization while shaping KPIs and cross-functional

Qualifications

• 12+ years scaling support organizations and leading leaders.
• Strategic ownership of KPIs, budget, and succession planning.
• Strong cross-functional collaboration and systems thinking.

Responsibilities

• Lead Customer and Technical Support teams, owning strategy, headcount, and budget.
• Drive AI-enabled, human-centered support across a 25+ person organization.

Skills

Support leadership

Strategic planning

KPIs & budget ownership

Cross-functional collaboration

Systems thinking

Job description

• Lead Customer and Technical Support teams, owning strategy, headcount, and budget.
• Drive AI-enabled, human-centered support across a 25+ person organization.

You Bring:

• 12+ years scaling support orgs and leading leaders.
• Strategic ownership of KPIs, budget, and succession.
• Strong cross-functional collaboration and systems thinking.

We Offer:

• High-growth AI healthcare startup culture.
• Flexible PTO, medical/dental/vision, 401(k), equity.
• Empathy-driven team with extreme ownership.

Abridge

Abridge is an AI-powered healthcare platform that turns patient-clinician conversations into structured clinical notes in real-time. We are a growing team of MDs, AI scientists, engineers, and creatives empowering people to make care make more sense.