Head of Customer Success — Grower Concierge Remote, Equity

Better Tomorrow Ventures; United States; Remoto; USD 150.000 - 175.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health, dental and vision coverage

401(k)

Remote-work stipend

Flexible PTO

Remote work setup stipend

Descrizione del lavoro

FarmRaise is seeking a senior leader to own the Grower Concierge and partner lifecycle from sale through renewal, building a repeatable service across the United States. This is a remote, high-impact role that directly shapes customer experience and business economics.

You will hire and develop a seasonal team, evolve the playbook, and own quality, results and unit economics while partnering with our founders. Expect executive relationships and data-driven decision making.

Competenze

• 7+ years in customer success, implementation or account management with 3+ years leading teams.
• Entrepreneurial track record: built something from scratch and owned results.
• Comfort with ambiguity and quick decision making with limited info.
• Experience leading hourly or seasonal teams and training them on complex work.
• Executive presence with enterprise customers and customer-facing leadership.
• Fluency in operating metrics and cost of delivering a service.
• Experience using automation or AI to scale a service team.

Mansioni

• Own the partner journey from sales handoff through implementation, adoption and renewal.
• Lead Grower Concierge as a separate business line with hiring and management.
• Build and manage the implementation, partner success and concierge teams.
• Create templates, playbooks and after-action reviews for scalable launches.
• Define partner health, grower outcomes, satisfaction and cost to serve.
• Maintain executive relationships with enterprise accounts alongside founders.
• Turn partner and grower feedback into clear input for product and engineering.

Conoscenze

Customer success

Team leadership

Entrepreneurial track record

Ambiguity management

Hourly/seasonal teams

Executive presence

Operating metrics

Automation / AI

Descrizione del lavoro

FarmRaise is seeking a senior leader to own the Grower Concierge and partner lifecycle from sale through renewal, building a repeatable service across the United States. This is a remote, high-impact role that directly shapes customer experience and business economics.

You will hire and develop a seasonal team, evolve the playbook, and own quality, results and unit economics while partnering with our founders. Expect executive relationships and data-driven decision making.