Head of Customer Success - Adoption & Growth (Chicago)

RLDatix; United States; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401K

Paid time off

Paid holidays

Job summary

RLDatix seeks a Chicago-based Manager, Customer Success to lead adoption, retention, and long-term success while expanding value for clients. You will establish and scale the CS function, build trusted relationships with client stakeholders, and develop programs to improve outcomes in support of RLDatix’s mission to deliver safer healthcare for all.

You will work with cross-functional teams to drive customer value, manage health metrics, and mentor a growing CS team in a fast-paced, evolving

Qualifications

• 8+ years in Customer Success or related leadership roles.
• Proven track record in retention, adoption, and account growth.
• Knowledge of customer success methodologies and executive stakeholder engagement.

Responsibilities

• Develop and execute Customer Success strategies, processes, and engagement models to drive customer adoption, retention, and satisfaction.
• Build and maintain trusted relationships with customer stakeholders to understand goals and maximize solution value.
• Analyze customer health, usage, and performance data to identify risks, uncover opportunities, and improve outcomes.
• Collaborate with Sales, Services, Product, and Operations to ensure a seamless customer experience across the lifecycle.
• Lead the development and growth of the CS program, mentoring team members and establishing scalable best practices.

Skills

Customer Success

Account Management

SaaS

Leadership

Job description

RLDatix seeks a Chicago-based Manager, Customer Success to lead adoption, retention, and long-term success while expanding value for clients. You will establish and scale the CS function, build trusted relationships with client stakeholders, and develop programs to improve outcomes in support of RLDatix’s mission to deliver safer healthcare for all.

You will work with cross-functional teams to drive customer value, manage health metrics, and mentor a growing CS team in a fast-paced, evolving