Head of Customer Success

Haut Ai; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Haut.AI is seeking an experienced Head of Customer Success to design and scale our CS function in the United States. You will lead onboarding, adoption, renewals, and expansion, while personally stewarding our most valuable enterprise relationships.

With 6+ years in CS or Account Management at a SaaS company and 2+ years leading a team, you will build CS processes, automate health monitoring, and drive measurable growth. A hands-on leader with executive presence is essential.

Qualifications

• 6+ years in Customer Success or Account Management at a SaaS/tech company.
• 2+ years leading a team and managing enterprise accounts.
• Proven CS processes, playbooks, and best practices.
• Experience automating health monitoring and risk detection.
• Hands-on leader who sets strategy and executes.
• Excellent English and executive presence.

Responsibilities

• Design comprehensive Customer Success operations: onboarding, adoption, renewals, expansion.
• Turn client feedback into intelligence for Product and Sales.
• Drive expansion revenue through strategic account management.
• Own the CS revenue number and prove business impact.
• Personally manage and expand strategic enterprise accounts.
• Build automated health-score tracking to surface risks.
• Recruit, develop, and lead CS team (3 teammates).
• Create scalable playbooks, KPIs, and reporting for health, NPS, revenue.
• Integrate CRM workflows with product and support systems.

Skills

Customer Success

Account Management

Leadership

Enterprise Clients

Tools

CRM

Job description

Haut.AI is a pioneering BeautyTech startup at the forefront of personalized skincare solutions. We combine scientific research with artificial intelligence to deliver innovative solutions that actually work. Backed by leading European VCs and founded by AI scientists, we operate at the intersection of two explosive growth markets: AI and beauty tech. We are looking for an experienced and visionary Head of Customer Success to lead and scale our Customer Success function. You'll build and lead Customer Success almost from the ground up while personally stewarding our most valuable client relationships.

What You'll Do:

• Design comprehensive Customer Success operations: seamless onboarding, accelerated adoption, predictable renewals, strategic expansion
• Turn client feedback into real intelligence for Product and Sales.
• Drive measurable expansion revenue through strategic account management.
• Prove that great Customer Success makes money - and own that number.
• Personally manage and expand our most strategic enterprise accounts
• Build automated health-score tracking systems that surface risks before they become problems
• Recruit, develop, and lead a world-class Customer Success team (currently 3 teammates)
• Create scalable playbooks, KPIs, and reporting frameworks for client health, NPS, and revenue expansion
• Integrate CRM workflows with product and support systems for seamless customer experiences

What Will Help You Thrive in This Role

• 6+ years in Customer Success or Account Management at a SaaS / tech company, with 2+ years leading a team.
• A real track record with enterprise clients - you're comfortable in the room with senior stakeholders.
• You've built top-notch CS processes, playbooks, and best practices before, not just run them.
• Experience automating customer health monitoring and risk detection.
• A hands-on leadership style, you set strategy and roll up your sleeves.
• Exceptional English and genuine executive presence.

Why Haut.AI ?

Competitive base salary + a clear, tran