Head of Customer Success

Timescale; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Join a forward-thinking company as the Head of Customer Success, where you will shape the future of customer engagement in a dynamic, remote-first environment. This role is perfect for a bold builder with a passion for technology and a deep understanding of customer needs. You will lead a high-impact team, driving satisfaction and retention while collaborating cross-functionally to influence product and market strategies. If you thrive in fast-paced settings and are excited to redefine customer experiences, this opportunity is for you!

Benefits

Flexible PTO and family leave

Fridays off in August

Full remote work

Stock options

Monthly WiFi stipend

Professional development benefits

Premium insurance options

Qualifications

• 5+ years in Customer Success for high-growth B2B SaaS.
• Experience with technical products, especially databases.
• Ability to lead diverse teams and foster accountability.

Responsibilities

• Architect and execute the vision for Customer Success.
• Lead a team of Customer Success Managers with a focus on outcomes.
• Drive adoption and retention across a global customer base.

Skills

Customer Success Leadership

Technical Acumen

Communication Skills

Team Management

Problem Solving

Customer Empathy

Tools

PostgreSQL

AWS

Docker

Kubernetes

Python

Job description

At Timescale, we empower businesses with real-time insights from their data, allowing them to make faster decisions and optimize operations. We are creating a movement to unblock developers who are building the future. Timescale is a product-led growth organization driven by transparent leaders and a globally diverse, remote-first team that is proudly building a modern PostgreSQL cloud platform.

As a Head of Customer Success at Timescale, you’ll take the reins of a high-impact, global function critical to our company’s success. Reporting directly to our CRO, you’ll lead the evolution of our Customer Success organization, bringing structure and strategic vision while breaking convention and rethinking what "great customer experience" means in the world of databases.

This isn’t your typical CS role. We’re looking for a bold builder: someone who has seen hypergrowth before and isn’t afraid to do things differently. You’ll work cross-functionally to shape how we guide, support, and celebrate our customers throughout their entire lifecycle—from onboarding to expansion and renewal.

If you love shaking up the status quo, get energized by complex technology (especially databases), and believe that deep customer empathy is a strategic advantage, let’s talk.

This role is remote. We are open to candidates in the United States, and due to the distributed team's location, flexibility in working in a variety of time zones is required.

What you will be responsible for in this role:

Architecting and executing the long-term vision for Customer Success at Timescale, including segmentation, engagement models, and customer journeys.

• Leading and growing a team of Customer Success Managers, instilling a culture of ownership, innovation, and relentless focus on outcomes.

• Acting as the voice of the customer across the business—partnering closely with Sales, Marketing, Product, and Engineering to influence roadmap and go-to-market decisions.

• Building systems and processes that scale with us while remaining agile and deeply human in approach.

• Driving adoption, satisfaction, retention, and expansion across a global, technical customer base.

• Championing key metrics and customer health reporting that enable proactive engagement and visibility at the executive level.

• Bringing creativity and a willingness to test unconventional strategies in service of customer value.

You could be a great fit if you:

• Have 5+ years of experience leading Customer Success in a high-growth B2B SaaS company, ideally with a technical product (bonus points for developer tools or database technologies).

• Are a builder at heart, energized by ambiguity, and excited to craft new paths rather than follow existing ones.

• Have experience working with technical products and users—familiarity with databases is a must, and Postgres or SQL knowledge is a major plus. You don’t need to be an engineer, but you do need to understand how technical customers think.

• Have a proven ability to hire, coach, and lead diverse teams across geographies, while creating a culture of accountability and experimentation.

• Bring strong technical acumen, you can hold your own in conversations about infrastructure, performance, and architecture, and know how to translate customer needs to technical teams.

• Possess executive presence and can inspire confidence in boardroom-level conversations while still being hands-on with customer challenges.

• Are a master communicator who listens deeply and builds authentic, trust-based relationships with customers and colleagues alike.

• Thrive in remote, distributed environments and are motivated by impact, not oversight.

• Believe that organizations are strongest when they reflect the diversity of the world around them and actively work to make that a reality.

You might not be a great fit if:

• You prefer clearly defined playbooks over writing your own.

• You’re risk-averse or uncomfortable experimenting with new approaches.

• You’re not familiar with technical products or uninterested in learning deeply about databases.

• You’re not motivated by the fast, fluid pace of a scaling startup environment.

• You like to operate in the background and avoid direct customer interaction.

• You want to manage but not execute. At Timescale, we all roll up our sleeves—even our most senior leaders.

Our Commitment:

• We will respond to all applicants

• We strive to review all applications fairly, without bias, and shortlist based on relevant skills and experience.

• All active candidates will be informed of what is happening next in the process.
  

About Timescale

Timescale is the creator of TimescaleDB and PGVectorscale, trusted by tens of thousands of organizations for their mission-critical time-series applications. We're committed to empowering developers and businesses worldwide, helping them build data-driven products that measure everything that matters—from software applications and industrial equipment to financial markets, blockchain activity, consumer behavior, machine learning models, and climate change.

By analyzing data across time (“time-series data”), developers gain insights into what’s happening, how it’s changing, and why. With a global, fully remote workforce, Timescale is supported by top investors, including Tiger Global, Benchmark Capital, NEA, Redpoint Ventures, Icon Ventures, and Two Sigma Ventures.

Enjoy debating the crunch-factor of different chicken nuggets , sweating it out during lunch , talking about your kids, whether they be actual children , potted plants , or four-legged creatures ? You’ll fit right in at Timescale!

Our Tech stack:

We share our tech stack with the caveat that we don’t require previous experience in it (but a love of these languages is helpful): Timescale's tech stack includes TimescaleDB, built on PostgreSQL, along with AWS, Go, Docker, Kubernetes, and Python for scalable time-series data management.

To learn more, visit www.timescale.com or follow us on Twitter @TimescaleDB.

What we’re offering

Benefits may differ from country to country.

• Flexible PTO and family leave

• Fridays off in August

• Full remote work from almost anywhere

• Stock options

• Monthly WiFi stipend

• Professional development and educational benefits

• Premium insurance options for you and your family (US employees)