Head of Customer Solutions Ops & Strategy

Doist; San Francisco (CA); Hybrid; USD 250,000 - 300,000; Full time

Benefits offered by this job

Full medical coverage

Flexible PTO

Wellness reimbursement

Monthly lunch stipend

Donation matching program

Job summary

Postman is seeking a Head of Services & Success Operations to shape the Customer Solutions organization in San Francisco. The role is hybrid, full-time, and focused on aligning CS, PS, and Solutions Engineering to deliver scalable outcomes.

You will design the operating model, define metrics for onboarding, activation, retention, and expansion, and socialize the governance across leadership. A track record of 10+ years in Customer Success or Revenue Operations and 5+ years of leadership is

Qualifications

• 10+ years in CS or revenue/solution ops across CS and PS.
• 5+ years in leadership and cross-functional influence.
• Experience aligning multiple CS models (enterprise, mid-market, PLG).

Responsibilities

• Define and socialize the operating model across CS, PS, and SE.
• Drive metrics for onboarding, activation, adoption, value, retention and expansion.
• Own tooling roadmap and enablement in CS/PS, including health signals.
• Partner with VPs and CRO to build a scalable customer success engine.

Skills

CS Operations

Revenue Operations

Leadership

Analytics

Cross-functional

Tools

Rocketlane

Zendesk

Gainsight

Job description

Postman is seeking a Head of Services & Success Operations to shape the Customer Solutions organization in San Francisco. The role is hybrid, full-time, and focused on aligning CS, PS, and Solutions Engineering to deliver scalable outcomes.

You will design the operating model, define metrics for onboarding, activation, retention, and expansion, and socialize the governance across leadership. A track record of 10+ years in Customer Success or Revenue Operations and 5+ years of leadership is