Head of Customer Modernization & Platform Upgrades

Medidata Solutions; New York (NY); Hybrid; USD 158,000 - 210,000; Full time

Benefits offered by this job

Medical

Dental

Life and disability insurance

401(k) matching

Family leave

Flexible paid time off

10 paid holidays per year

Job summary

Medidata Solutions seeks a transformational leader to establish and run a newly formed Customer Modernization team within the CS3 Operations organization. This role focuses on proactively identifying and reducing technical debt across customer environments and aligning modernization with product roadmaps and customer priorities.

The role blends operational leadership, customer engagement, and strategic technology modernization across platforms, integrations, middleware, databases, and security.

Qualifications

• 10+ years of leadership experience in SaaS operations, customer success, or enterprise technology modernization.
• Proven track record leading large-scale modernization programs across complex environments.
• Strong executive communication and stakeholder management skills.

Responsibilities

• Build and lead a modernization and debt remediation organization.
• Define operating model, governance, KPIs, and engagement framework.
• Develop multi-year roadmaps for customer modernization aligned to success objectives.
• Partner with Product, Engineering, Support, and Professional Services to align efforts.
• Develop executive engagement strategies and risk remediation communications.
• Drive governance, dashboards, and reporting for progress and outcomes.

Skills

Leadership

Strategic thinking

Executive communication

Cross-functional collaboration

Operational excellence

Problem-solving

Tools

ITIL

SaaS service management

Job description

Medidata Solutions seeks a transformational leader to establish and run a newly formed Customer Modernization team within the CS3 Operations organization. This role focuses on proactively identifying and reducing technical debt across customer environments and aligning modernization with product roadmaps and customer priorities.

The role blends operational leadership, customer engagement, and strategic technology modernization across platforms, integrations, middleware, databases, and security.