Head of Customer Experience - Healthcare Ops

Handi Medical Supply; Saint Paul (MN); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K with match

Incentive program

Life insurance

Paid time off

Paid holidays

Long-term disability

Short-term disability

Free parking

Volunteer pay

Green initiatives

Job summary

Handi Medical Supply seeks a Director of Customer Experience to enrich lives by ensuring teams meet deadlines and performance standards while implementing ongoing training across departments. You will manage workloads, improve workflows, and ensure compliance with healthcare regulations, building strong relationships with customers and referral sources.

The role emphasizes staffing, budgeting, and process automation projects, with a focus on delivering exceptional service and overseeing team

Qualifications

• Bachelor's degree in related field or equivalent experience.
• Seven+ years of related experience.
• Knowledge of applicable healthcare regulations (federal/state/local).
• Strong time management and deadline-oriented work style.
• Analytical and problem-solving skills.
• Supervisory and leadership capabilities.

Responsibilities

• Ensuring project deadlines and performance and productivity standards are established and met.
• Implementing on-going training for team and other departments as needed.
• Managing team workloads to ensure all tasks are completed on time and accurately.
• Developing and improving departmental workflows and operational processes and procedures.
• Serving as a resource for team members and referral sources in policies and procedures.
• Remains current with accreditation, payer, state, and federal regulatory authorities affecting home medical equipment.
• Analyzing daily, weekly, monthly, and quarterly reports to manage the department effectively.
• Delivering exceptional customer service and maintaining professional relationships with customers and stakeholders.

Skills

Leadership

Time management

Analytical thinking

Communication

Education

Bachelor's degree

Job description

Handi Medical Supply seeks a Director of Customer Experience to enrich lives by ensuring teams meet deadlines and performance standards while implementing ongoing training across departments. You will manage workloads, improve workflows, and ensure compliance with healthcare regulations, building strong relationships with customers and referral sources.

The role emphasizes staffing, budgeting, and process automation projects, with a focus on delivering exceptional service and overseeing team