Head of Customer Education (Fully Remote)

Ashby; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Ashby is seeking a strategic leader for the Education team, serving as a CSM for customers and GTM colleagues and crafting content and experiences that are genuinely useful.

The role oversees three functions—RecOps Consulting, Academy, and Product Enablement—and owns the operating model that ties them together, collaborating with the Manager of Academy on content strategy, certification paths, and digital programs.

Job description

• The Education team acts as a CSM for every customer and GTM employee, creating content and experiences that are truly useful.
• This role manages three functions—RecOps Consulting, Academy, and Product Enablement—and owns the operating model tying them together.

Day-to-Day:

• Oversee Consulting engagements, ensuring 1:1 value and feeding insights into Academy content.
• Partner with the Manager of Academy on content strategy, including certification paths and digital programs.
• Build Product Enablement and the operating infrastructure for scaling the team.

Who You Are:

• A leader who develops people deliberately, thinks from first principles, and holds a high bar without micromanaging.
• Someone energized by close work, comfortable with ambiguity, and strong in building cross-functional relationships.

Ashby

Ashby provides a modern applicant tracking system and hiring platform that helps recruiting teams run efficient, data-driven talent processes. The company values a writing-heavy, first-principles culture and supports a collaborative, customer-focused education team.