Head of Customer Analytics & Insights — Pharma (Remote)

Ladders; United States; Remote; USD 232,000 - 348,000; Full time

Benefits offered by this job

Investment in people managers to drive

Culture of collaboration and belonging

Opportunities for personal and growth

Support for continuous improvement and

Flexible work environment focusing on

Job summary

Ladders is seeking a Senior Director Customer Analytics & Insights for a leading Pharmaceuticals & Biotech organization. The role will shape a customer analytics and insights function to enable data-driven decisions across healthcare professionals, patients, payers, and KOLs, aligning team priorities with broader organizational goals.

Based remotely in the US, you will partner with cross-functional leaders to strengthen resource planning, talent strategy, and the delivery of high-quality

Qualifications

• 12+ years in customer analytics, market research or insights roles.
• 5 years pharma experience synthesizing qualitative and quantitative data for HCPs, patients, payers, and KOLs.
• 6-8 years leading and developing high-performing teams.
• Advanced degree such as MBA or relevant graduate degree preferred.

Responsibilities

• Lead and scale customer analytics and insights capabilities to support data-driven decision-making.
• Oversee analytics and insights teams to deliver integrated, decision-ready insights.
• Hold global capability owners accountable for high-quality insights delivery.
• Partner on resource planning and talent strategy for analytics and insights.
• Own budget and resource allocation to maximize impact and performance outcomes.
• Set and evolve team vision and strategy aligned with organizational priorities.
• Manage strategic vendor partners to drive quality and delivery outcomes.

Skills

12+ years in customer analytics, MARKE

5 years pharma experience

6-8 years leading teams

mba or grad degree preferred

Education

Bachelor's degree in business, healthcare, technology, or related field

Job description

Ladders is seeking a Senior Director Customer Analytics & Insights for a leading Pharmaceuticals & Biotech organization. The role will shape a customer analytics and insights function to enable data-driven decisions across healthcare professionals, patients, payers, and KOLs, aligning team priorities with broader organizational goals.

Based remotely in the US, you will partner with cross-functional leaders to strengthen resource planning, talent strategy, and the delivery of high-quality