Head of Content Systems & Knowledge Architecture

Airbnb; Washington; Vor Ort; USD 196.000 - 245.000; Vollzeit

Zusammenfassung

Airbnb seeks a Senior Manager, Content & Knowledge Architecture to help establish CKM as a discipline and to design the information layer that underpins scalable, reusable content across surfaces. You will lead taxonomy, tooling, and AI-focused optimization while coordinating with product launches and business needs.

You will manage leaders, own talent decisions, and drive governance, measurement, and partnerships with Product, Engineering, Analytics, and Design to ensure content health and

Qualifikationen

• 12+ years of progressive experience in content strategy, content operations, or knowledge management, including substantial experience with content systems, taxonomy, and information architecture at scale.
• 5+ years of managing managers, with a track record of developing high-performing, distributed teams, and steering them toward a shared strategy and standard.
• Hands-on experience owning talent decisions, including hiring, performance management, calibration, and succession planning.
• Advanced degree or equivalent practical experience.

Aufgaben

• Define and champion the evolving discipline of content engineering within CKM, establishing standards for how knowledge is structured, stored, and delivered across surfaces and applications.
• Own the roadmap for metadata, taxonomy, and information architecture that determines how content is organized, discovered, and reused.
• Partner with Product and Engineering to define and prioritize tooling investment that improves content quality, efficiency, and innovation.
• Establish governance frameworks that embed standards and quality checks directly into content creation, review, and publishing workflows.
• Define the metrics and reporting that give leadership visibility into content health, coverage, and performance, as well as authoring efficiency.
• Steer cross-functional coordination that keeps CKM content aligned with product launches and other business needs.
• Lead and develop the managers and senior team members in your group: set clear goals, give candid feedback, and hold each accountable for results.
• Own talent decisions for the group, including hiring, calibration, promotion, and succession planning, applying clear leveling criteria so people are developed and recognized fairly.
• Define roles and ownership across taxonomy and ontology, tooling and AI-focused optimization, and content operations planning, so everyone in the group knows what they own, what they influence, and where work hands off.
• Set priorities and allocate resources and capacity across the group’s programs and roadmap.
• Coach managers on team design and career development for their own teams, and help senior team members grow toward their next role. Sponsor a diverse group of talent and model Airbnb’s belonging behaviors.
• Build strategic relationships with senior leaders across Product, Engineering, Analytics, and Design, among others, to ensure knowledge systems keep pace with company-wide priorities.
• Champion a culture of technical and data fluency, editorial and operational excellence, and continuous improvement across a diverse team.

Kenntnisse

Content strategy

Knowledge management

Information architecture

Taxonomy and ontology

Content governance

AI/ML in content ops

Leadership of managers

Executive communication

Cross-functional collaboration

Editorial excellence

Ausbildung

Advanced degree in Computer Science / Information Science / Technical Writing

Tools

Content Management Systems (CMS)

AI-powered content optimization tooling

Jobbeschreibung

Airbnb seeks a Senior Manager, Content & Knowledge Architecture to help establish CKM as a discipline and to design the information layer that underpins scalable, reusable content across surfaces. You will lead taxonomy, tooling, and AI-focused optimization while coordinating with product launches and business needs.

You will manage leaders, own talent decisions, and drive governance, measurement, and partnerships with Product, Engineering, Analytics, and Design to ensure content health and